James Abbott
West Malling,United Kingdom
Summary
Hard-working Medical Secretary with excellent organisational skills, touch typing, and effective communication. I enjoy working both independently and in groups. Experience of working with Microsoft Office, Lexacom, EMIS, Vision and ERS. Committed to delivering outstanding administrative support.
Overview
14
14
years of professional experience
9
9
years of post-secondary education
Work history
Medical Secretary
West Malling Group Practice
2019.12 - Current
- Audio typing of referrals, reports, and letters to patients
- Processing referrals via e-mail & ERS (Choose & Book)
- Booking appointments & organising clinics
- Data entry and maintenance of spreadsheets
- Coding and merging templates (Referral forms)
- Programmes used: MS Office, EMIS, ERS
Administration Apprentice
West Malling Group Practice
2018.10 - 2019.12
- Registering patients, call handling and managing e-mails (Information requests)
- Opening, franking and delivering post
- Archiving and summarising Lloyd George's (Paper notes)
- Scanning and filing letters via docman
- Processing INR results using INR STAR and other general administrative duties
- Programmes used: MS Office, Vision, Vision 360, ERS & INR STAR
Customer Assistant (Operations)
Marks and Spencer
2015.09 - 2018.10
- Finance and Admin: Removing and counting cash, balancing cash and bullion, programming SCOT tills (Self checkout tills) when adding or removing money and ensuring paperwork is accurate and in line with store policy
- Programmes used; Microsoft Excel and SCMS
- Operations: Receiving of deliveries, storing them and tracking stock movement (shrinkage)
- Fridge checks and temperature control, COSHH and health and safety monitoring on the shop floor and back stage
Customer assistant (Personal Shopper)
Tesco
2015.04 - 2015.09
- I was tasked with picking groceries and packing them ready to be delivered under specific guideline times
- I was in charge of maintaining temperature control with foods from different areas (ambient, chilled, frozen)
Domestic Operative
Halcyon Hygiene Limited
2014.05 - 2015.08
- General cleaning duties at a popular retail store, duties included but were not restricted to; ensuring the store was thoroughly cleaned before opening hours, operating under COSHH guidelines, working with other individuals and operating industrial machinery
Customer Assistant
Waitrose
2010.09 - 2014.05
- Ambient assistant: Stocking dry goods, rotating stock, stock checking and helping customers locate products throughout the store
- Cashier: As a customer service assistant, I worked on checkouts and provided a high level of customer care for all patrons of the Waitrose store
Education
British Sign Language Certificate Level 2 - undefined
Hi Kent
2013.01 - 2013.07
British Sign Language Certificate Level 1 - undefined
Hi Kent
2012.05 - 2012.12
National Diploma in Art and Design - undefined
University of the Creative Arts
2010.09 - 2012.05
GCSE - Applied Art - BB, English Literature - C, English Language - C, RE - C, Food Technology- C, & Biology -C
St Simon Stock School
2005.09 - 2010.05
Diploma in Business Administration L2 - Mathematics L2
IPS International
2018.10 - 2020.01
Skills
- Touch Typing
- Team Player
- Effective communicator
- Detailed record-keeping
- Docman system
- Professional telephone etiquette
- Audio dictation
- Lexacom
- Positive attitude
- Medical terminology
- British Sign Language - Level 2
- Processing referrals
- Willingness to learn
Languages
British Sign Language
Beginner
References
References available upon request.
Hobbies and Interest
- Art historyDrawing
- Calligraphy
- Architecture
- Reading
- Travelling
- Socialising
- Languages
Timeline
Medical Secretary
West Malling Group Practice
2019.12 - Current
Administration Apprentice
West Malling Group Practice
2018.10 - 2019.12
Diploma in Business Administration L2 - Mathematics L2
IPS International
2018.10 - 2020.01
Customer Assistant (Operations)
Marks and Spencer
2015.09 - 2018.10
Customer assistant (Personal Shopper)
Tesco
2015.04 - 2015.09
Domestic Operative
Halcyon Hygiene Limited
2014.05 - 2015.08
British Sign Language Certificate Level 2 - undefined
Hi Kent
2013.01 - 2013.07
British Sign Language Certificate Level 1 - undefined
Hi Kent
2012.05 - 2012.12
Customer Assistant
Waitrose
2010.09 - 2014.05
National Diploma in Art and Design - undefined
University of the Creative Arts
2010.09 - 2012.05
GCSE - Applied Art - BB, English Literature - C, English Language - C, RE - C, Food Technology- C, & Biology -C
St Simon Stock School
2005.09 - 2010.05