To ensure customer responses are accurate and reflect all aspects of their application. To maintain an excellent quality of work and meet competency levels. To meet or exceed any set production and quality targets. To organise contracts and scan and upload them to a SharePoint site after keeping record on a spreadsheet. To discuss/provide feedback on findings and insight to case handlers, client and management with a strong sense of responsibility for protecting the general public. Able to deal with people calmly and professionally. Flexible nature used to promoting positive messages and upholding laws and procedures. High energy with years of specialised experience in ensuring the safety of individuals. Demonstrated ability to report any unsafe conditions. Proficient in administering procedures using certifications. In-depth knowledge of safety procedures and protocols. Results-focused with extensive experience leading motivated, dependable teams of in settings. Expertly skilled in and , communicating and delegating effectively to aid timely, quality completion of projects.
Strong organizational and diary management skills
Excellent interpersonal and communications skills
Discreet, professional and tactful
Fluent in spoken and written in English and Portuguese
Customer service