Jame Alford
Cowbridge
Summary
Results-driven floor manager recognized for exceptional leadership in fast-paced restaurant settings. Expertise in staff training and time management, enhancing service quality while efficiently overseeing busy operations to meet customer expectations.
I am Italian, and having moved to the UK in 2017, I believe intelligence is determined by one's ability to adapt.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Accountant
Europlacements
Cowbridge
2024.12 - Current
- Europlacements is my parents' side business, which I hope to one day take over. They are not proficient with accounting skills, so I got them to subscribe to the accounting software "XERO", which I then moved their company's finances to, and taught myself and them how to use said software.
- Whenever they are overrun with financial statements and discrepancies to reconcile, they call me in to do it for them.
- I am a self-taught business accountant.
Floor Manager
Toscana Cowbridge
Cowbridge
2025.07 - 2025.09
- I managed 10 tables, with 30 customers under my supervision at the busiest times, with service running for 10 hours a day.
- I also trained staff in customer service and food safety protocols. This is an expensive restaurant, where quality service is necessary.
- My skills included making cocktails, coffee, and taking orders in intervals to not overrun the kitchen.
Restaurant Waiter
Harry's Bar
Cowbridge
2024.12 - 2025.01
- Seasonal work in a high-end restaurant, covering all aspects of the restaurant
Restaurant Waiter
Bar Gigi
Nottingham
2024.05 - 2024.07
- High-end restaurant; the service was always to be of the highest order.
- I managed sections of the restaurant, taking orders, relaying and running food, cleaning, taking bookings and payments.
- I was tasked with learning the menu & wine list
Bartender
The ThreeWheatSheeves
Nottingham
2023.09 - 2023.12
- Very busy student pub, served hundreds every night, thousands during football tournaments and events.
- Job consisted in pouring pints, chang8ing barrels & cleaning glasses/bar at a very fast pace, then cleaning the pub at the end of service
Bar Staff Member
Liquors Bar Monza
Monza
2023.07 - 2023.08
- This bar is in Italy, of the renowned bars in Monza, which shows my ability to adapt and work in very different situations, and with different people
Restaurant Waiter
The Penny Farthing
Cowbridge
2021.09 - 2022.07
- In my first job as a waiter, I learned the basics of the job, how to deal with customers, how to make coffees, take orders & payments, and everything pertaining to how a restaurant functions
Kitchen Porter
Harry's Bar
Cowbridge
2021.03 - 2021.07
- Working as a kitchen porter mainly consisted in pot-washing & cleaning after the chefs for very long hours
Stable Hand
Evan Williams Racing
St Hilary
2020.07 - 2020.11
- One of the biggest racing stables in Wales, every morning I had to clean and replace the food, water, and bedding of over 100 stallions, each of whom was worth at least 1 million pounds, and they were not easy to work around.
- The work was very intense & heavy, trying to keep up in lifting duties with men who had been doing this half their life, while I was still a kid
Education
Bachelor of Arts - History
Nottingham Trent University
Nottingham2026-06
Bachelor of Arts - Ancient History
University of Nottingham
Nottingham2022-06
High School Diploma -
Cowbridge Comprehensive School
Cowbridge2022-06
Skills
- Customer service
- Staff training
- Time management
- Conflict resolution
- Research skills
- Document analysis
- Effective communication
- Team collaboration
Languages
English
First Language
Italian
Proficient (C2)
C2
Spanish
Elementary (A2)
A2
Affiliations
- Hiking, fishing, surfing, exploring castles & travelling(budget)
Certification
- Driving license
References
References available upon request.
Timeline
Floor Manager
Toscana Cowbridge
2025.07 - 2025.09
Accountant
Europlacements
2024.12 - Current
Restaurant Waiter
Harry's Bar
2024.12 - 2025.01
Restaurant Waiter
Bar Gigi
2024.05 - 2024.07
Bartender
The ThreeWheatSheeves
2023.09 - 2023.12
Bar Staff Member
Liquors Bar Monza
2023.07 - 2023.08
Restaurant Waiter
The Penny Farthing
2021.09 - 2022.07
Kitchen Porter
Harry's Bar
2021.03 - 2021.07
Stable Hand
Evan Williams Racing
2020.07 - 2020.11
Bachelor of Arts - History
Nottingham Trent University
Bachelor of Arts - Ancient History
University of Nottingham
High School Diploma -
Cowbridge Comprehensive School