Jamal Planters

Working my way up from estate officer to supervisor I now sit in the role as the Spinningfields Security Coordinator. In this role I am the direct line manager for all security officer and supervisors that work on Spinningfields.

My duties as Spinningfields Security Coordinator consist of the below;

• Conducting KPI meetings with clients to track current delivery satisfaction.
• Recruitment for all staff that work on site, including induction and training.
• Liaising with finance for any financial queries related to site.
• Creating and implementing process and procedures on site.
• Invoicing and staffing for any ad hoc security, including any recreational site visits.
• Attending any relevant training platforms to ensure sites processes are up to date and inline with current/upcoming legislation.
• Creating, Updating and amending site assignment instructions and site specifics.
• Managing a team of 4 supervisors and 14 security officers.
• Implement necessary company objectives to all staff on site, ensuring there is a clear understanding to company objectives.
• Overseeing all H&S checks and paper work completed by staff on site to ensure it is correct and up to standard expected from clients.
• Managing events on site, ensuring they are correctly staffed with suitable licensed staff.
• Attending monthly City co meetings, highlighting any patterns or spikes of crime in the area and reviewing any spikes or reductions in crime that surround the site area.
• Overseeing roster amendments and ensuring adequate cover is in place.
• Innovate to ensure site is kept up to date with latest/best technology available and within budget.
• Meeting with building managers, security mangers and business occupiers to review/outline any recent or on going security concerns.
• Conducting company contractual reports.
• Managing staff progression from development training courses to promotion.
• Enforcing any necessary disciplinary action.
• Managing annual leave approval for staff on site.
• Actioning any outstanding pay queries for staff on site.

Whilst in my role as a Spinningfields security supervisor I oversee the operations of a team of 3 security officers ensuring they are safe and conducting there daily duties to the correct standard expected from clients.

• Other responsibilities that I am responsible for over looking are; Managing rosters including 3 weeks in advance along with holiday and sickness cover.
• Conducting regular CCTV patrols of the public realm escalating any issues to the correct persons.
• Conducting health and safety checks, highlighting any hazards with our client and maintenance team, including follow up checks to ensure any hazards have been eliminated or maintained.
• Ensuring all external contractor conducting works on the public realm follow site rules and procedures.
• Ensuring all current/new staff are up to date with new procedures, and training, including monthly 1-2-1 to highlight any drop or spiral in performance.
• Conducting daily paper work throughout the shift such as shift reports, handover, equipment checks, vacant unit checks etc.
• Communicating/escalating/actioning any outstanding actions on behalf of the client.

• Dedicated team member dealing with conflict management, customer service, property integrity paper work, weekly lighting audits, daily H&S estate checks, planed fire evacuations , weekly fire alarm tests, report writing, carrying out dynamic risk assessments/H&S inspections with authorised contractors, Emergency response to various situations of which I have to be adaptable, risk mitigation using CCTV when covering the control room in the supervisors absence/ break cover..

• Working within a family business dealing with bookings, customer service and bespoke large party scheduling throughout Greater Manchester, loading and delivery of entertainment equipment and working/communicating collaboratively within a large team.

• Working within a team of 5 to clean and maintain a set standard of cleanliness for a new office in the Spinningfields area
• To manage and balance timing and prioritise important tasks which were vital to be complete.

• Boutique, Suga Buddha, - Working closely with numerous venues and teams I had to adapt to different site protocols / procedures to deal with the weekend night economy and all situations / issues that may arise
• Excellent customer service skills / occasional conflict management dealing with intoxicated members of the public, stock checks, staff rotations, team leading and unlocking / securing the venue.