JAMAL OMAR
Manchester
Summary
I've built my career in safety, loss prevention, and operational security across aviation, retail, and distribution. Over seven years I've learned to stay sharp in repetitive environments, make sound decisions in emergencies, and follow complex rules without cutting corners. I'm used to unsocial hours, lone working, and situations where people rely on me to stay focused. I now want to take those skills into rail, where safety and discipline are at the heart of the role, and build a long-term career as a train driver.
Overview
6
6
years of professional experience
Work History
Loss Prevention Partner
John Lewis & Partners
03.2025 - Current
- Lead investigations into theft and fraud by reviewing CCTV, till data, and customer behaviour.
- Work with HR and police on staff cases, carrying out structured interviews and compiling evidence.
- Respond directly to live incidents in store, balancing calm communication with quick decisions.
- Deliver training sessions to colleagues to strengthen awareness of risks and compliance.
- Networked with other professionals and organizations to expand contacts and opportunities.
- Collaborated with colleagues and support staff to maximize team efficiency.
- Prepared and presented reports on status of projects and initiatives.
- Presented key evidence and exhibits during court proceedings.
- Spoke with peers to verify task completion, meeting tight deadlines, and schedules.
- Took direct responsibility for the Trafford Centre JD, the company’s highest-earning store in the UK. Despite the challenges of high sales volumes and associated shrink risk, delivered year-on-year improvements in loss performance.
Zonal Profit & Asset Protection Manager
JD Fashion
10.2022 - 01.2025
- Managed loss prevention across 12 high-risk retail sites, including airport stores and city flagships.
- Led more than 100 investigations into theft, refund fraud, stock manipulation, and collusion.
- Designed an Excel-based tracking tool that flagged repeat anomalies across tills and audits, helping prevent future incidents.
- Conducted dozens of staff interviews under the PEACE model, preparing reports used in HR hearings.
- Partnered with Greater Manchester Police and local BID teams on cases involving organised theft groups.
- Provided regular case briefings to directors and area managers, recommending changes to site access, refund policies, and stockroom controls.
- Attended out-of-hours callout's, alarm activations, and emergencies, ensuring swift resolution and accurate logging.
- Built cross-functional relationships with business partners to reduce losses.
- Controlled reduction of loss inventory by protecting company assets.
- Wrote reports for internal and external crime, burglary, or theft.
- Participated in securing special projects to aid division with better practice delivery.
- Worked closely with law enforcement in investigating and solving theft and fraud cases.
- Monitored store surveillance cameras to detect suspicious behavior.
- Reviewed and updated store security policies and procedures.
- Installed and maintained covert security equipment.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Created and maintained records of security incidents and investigations.
- Gained extensive knowledge in data entry, analysis and reporting.
Key Officer
JD Fashion
09.2021 - 10.2022
- Took operational lead during night and weekend shifts in a 24-hour warehouse.
- Supervised a rotating team of six, allocating duties and checking patrol logs.
- Carried out lone worker checks and escalated any breaches or concerns to management.
- Managed CCTV reviews of sensitive incidents and prepared reports for senior review.
- Balanced independent decision-making with clear accountability to managers.
- Created and managed project plans, timelines and budgets.
- Collected, arranged, and input information into database system.
- Maintained database systems to track and analyze operational data.
- Generated reports detailing findings and recommendations.
- Evaluated staff performance and provided coaching to address inefficiencies.
Security Officer
JD Fashion
03.2021 - 09.2021
- Patrolled warehouse and yard areas to enforce safety rules and prevent unauthorised entry.
- Monitored high-risk zones such as stock bays, loading areas, and returns.
- Logged incidents in real time and supported emergency responses including fire and medical events.
- Assisted supervisors in tightening access controls after repeated anomalies.
- Monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Aviation Officer
Manchester Airports Group
05.2019 - 03.2021
- Carried out routine security checks across terminals, baggage handling areas, and aircraft.
- Screened passengers, luggage, and cargo to meet UK CAA and international safety standards.
- Operated X-ray scanners, detectors, and CCTV to identify threats.
- Responded to emergencies including breaches, evacuations, and medical incidents.
- Worked with airport staff, police, and security partners to resolve risks quickly.
- Delivered training to staff on procedures and emergency response.
- Maintained logs and reports for audits and compliance checks.
- Observed all safety regulations when working in or near hazardous zones.
- Coordinated with team members to establish smooth operations and encourage teamwork.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proven ability to learn quickly and adapt to new situations.
- Developed strong communication and organizational skills through working on group projects.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
Level 2 NVQ - Customer Service
City And Guilds
Manchester Airport01.2020
Level 2 Diploma - Plumbing Studies
Oldham College
Oldham01.2014
Level 2 Diploma - Access To Building Services Engineering
Oldham College
Oldham01.2013
Level 2 Functional Skills - Functional Math's
Oldham College
Oldham01.2013
Level 2 Functional Skills - Functional English
Chadderton Oasis Academy
Chadderton01.2011
Level 2 Functional Skills - Functional I.T
Chadderton Oasis Academy
Chadderton01.2011
Skills
- Safety & Operational Integrity
- Emergency Response & Crisis Management
- Vigilance in Repetitive Environments
- Adherence to Security Protocols
- CCTV Monitoring / Risk Recognition
- Communication & Coordination
- Team Briefings & Verbal Reporting
- Stakeholder Liaison (Police, BID, HR)
- PEACE Model Interviewing
- Written Investigations & Case Files
- Analytical & Technical
- Data Interpretation (EPOS / Audit Trails)
- Trend Spotting & Root Cause Analysis
- Incident Logging & Report Drafting
- Process Compliance
- Workplace Readiness
- Shift Work Adaptation (incl Nights)
- Lone Working Accountability
- Lifestyle Flexibility
- Conflict Management
- Rules implementation
- Records retrieval
- Workflow management
Timeline
Loss Prevention Partner
John Lewis & Partners
03.2025 - Current
Zonal Profit & Asset Protection Manager
JD Fashion
10.2022 - 01.2025
Key Officer
JD Fashion
09.2021 - 10.2022
Security Officer
JD Fashion
03.2021 - 09.2021
Aviation Officer
Manchester Airports Group
05.2019 - 03.2021
Level 2 NVQ - Customer Service
City And Guilds
Level 2 Diploma - Plumbing Studies
Oldham College
Level 2 Diploma - Access To Building Services Engineering
Oldham College
Level 2 Functional Skills - Functional Math's
Oldham College
Level 2 Functional Skills - Functional English
Chadderton Oasis Academy
Level 2 Functional Skills - Functional I.T
Chadderton Oasis Academy
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