JAMAL KELLY
Leicester,Leicestershire
Summary
Driven professional with background in sales, customer service and operations management across diverse industries. Highly skilled at fostering relationships with customers to increase loyalty and retention while improving satisfaction levels. Seeking to leverage strong target achievement to progress within growing company.
Overview
13
13
years of professional experience
13
13
years of post-secondary education
Work history
RETAIL SALES ASSOCIATE
Aldi
Leicester, Leicestershire
03.2020 - Current
- Engaged clients by building authentic, long-term relationships, from welcoming to after-sales assistance.
- Actively participated in daily and department meetings, providing insights and recommendations.
- Exhibited awareness of loss prevention guidelines and complied with inventory control measures.
- Maintained display and organisation of department based on visual merchandising guidelines.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
DELIVERY DRIVER
UberEATS
Leicester, Leicestershire
01.2017 - Current
- Completed end-to-end deliveries by reaching assigned customers on time and obtaining signatures.
- Drove company vehicles safely and legally across national pick-ups and deliveries, maintaining brand reputation.
- Minimised complaints by maintaining clear communication with customers, promptly advising of schedule changes.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
CUSTOMER ASSISTANT
Vue Cinema
Leicester, Leicestershire
01.2018 - 03.2020
- Provided fast checkout service with high levels of customer care and transaction speed.
- Offered advice on product selection for enhanced levels of support and service.
- Maintained sales floor stock levels through consistent monitoring and regular replenishments.
- Managed customer complaints with prompt, mutually beneficial resolutions.
CUSTOMER SERVICE ADVISOR
Primark
City of London, City of London
01.2014 - 07.2017
- Established positive relationships with clients by going extra mile to build rapport.
- Registered and updated accurate customer information on database.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Recorded customer communications to maintain proper documentation.
TAKEAWAY CASHIER
Caribbean Takeaway
Hackney, Hackney
01.2011 - 01.2013
- Delivered outstanding customer care with proactive sales and listening skills.
- Helped meet business needs by working extra shifts.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
IT user support assistant
Test House
Stratford, Newham
01.2011 - 02.2011
- Oversaw inventory and diagrams of office infrastructure.
- Optimised website performance and updated Content Management Systems (CMS).
- Liaised with contractors and suppliers to achieve high-quality systems.
- Improved network performance through rigorous testing and analysis.
Education
Bachelor of Science - Computer Science
De Montford University
Leicester 10.2017 - 08.2022
Higher National Diploma - Computing And Systems Development
Redbridge College
Ilford, Redbridge 09.2015 - 07.2016
Diploma of Higher Education - Computing
Barking and Dagenham College
Romford 09.2013 - 07.2015
Diploma of Higher Education - Computing
Redbridge College
Ilford, Redbridge 09.2012 - 07.2013
GCSEs -
Brampton Manor School
London 09.2007 - 09.2012
Skills
Empathy: Resolving sensitive issues to ensure customer satisfaction and loyalty
Problem-solving: Proactively addressing over 50 unexpected delivery challenges to ensure customer satisfaction
Communication: Providing professional and clear information to customers for positive experiences
Active listening: Gaining a thorough understanding of customer preferences for effective upselling and cross-selling
Languages
English
Native
Timeline
RETAIL SALES ASSOCIATE
Aldi
03.2020 - Current
CUSTOMER ASSISTANT
Vue Cinema
01.2018 - 03.2020
Bachelor of Science - Computer Science
De Montford University
10.2017 - 08.2022
DELIVERY DRIVER
UberEATS
01.2017 - Current
Higher National Diploma - Computing And Systems Development
Redbridge College
09.2015 - 07.2016
CUSTOMER SERVICE ADVISOR
Primark
01.2014 - 07.2017
Diploma of Higher Education - Computing
Barking and Dagenham College
09.2013 - 07.2015
Diploma of Higher Education - Computing
Redbridge College
09.2012 - 07.2013
TAKEAWAY CASHIER
Caribbean Takeaway
01.2011 - 01.2013
IT user support assistant
Test House
01.2011 - 02.2011
GCSEs -
Brampton Manor School
09.2007 - 09.2012
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