Jamal Haji
Glasgow,Bishobriggs
Summary
An exceptionally motivated individual and a graduate of Computer Networks BSc, with over 6 years IT experience coupled with a Diploma in IT Practitioners (System Support), CompTIA A+ certification and a pending CCNA certification.
Overview
9
9
years of professional experience
6
6
years of post-secondary education
Work history
IT Specialist
Gizmogrind
Toronto - Canada, Ontario
09.2020 - 09.2021
- First point of contact for the end users for all technical issues and service requests
- Providing troubleshooting and technical support via phone, web-based tools and email
- Providing voice based and remote technical support to end users for all standard desktop issues responding to queries, run diagnostic programs, isolates problem, determines and implements solutions
- Creating and maintaining multiple user accounts for different systems used by the end user
Service Desk Analyst II
CORE – Scotiabank
Tronto - Canada, Ontario
12.2019 - 08.2020
- Communicated complex technical information clearly, enhancing user understanding of issues.
- Facilitated smooth running of systems by conducting regular maintenance checks.
- Utilised diagnostic software for effective problem solving in a fast-paced environment.
- Collaborated closely with cross-functional teams in order to streamline processes and workflows.
- Promoted to IT Administrator for recognizing problems with out-dated IT structure impacting some systems and providing solution voluntarily; ordered new client computers and server system, then installed and configured a local area network by designing and implementing a documentation strategy which improved computer operations for the department and reduced costs
Service Desk Tech I
CompuCom – Unity Health Toronto
Toronto - Canada, Ontario
12.2016 - 12.2019
- First point of contact for the end users for all technical issues and service requests
- Providing troubleshooting and technical support via phone, web based tools and email
- Providing voice based and remote technical support to end users for all standard desktop issues responding to queries, run diagnostic programs, isolates problem, determines and implements solutions
- Creating and maintaining multiple user accounts for different systems used by the end user
IT Service Desk Technician
Rogers Communications
Toronto - Canada, Ontario
08.2016 - 12.2016
- Primary responsibilities include support and maintenance, reports distribution, ensuring support for agreed upon IT service levels, as well as backup and recovery capacity for any of the IT infrastructure component areas. This is all done using remote technology
- Was involved on the MFA (Multi Factor Authentication) project, this included the following:
- - Implementation of new authentication technologies
- - Testing and roll-out of configuration
- - Application upgrades
- - Deployment of security hot-fixes and patches
- - Addressing Audit and Regulatory requirements
IT Systems Administrator
Kori - Charity Organisation
London - UK
06.2012 - 07.2016
- Implemented stringent firewall rules to protect against cyber threats.
- Assisted in the configuration of new devices for seamless integration into existing network.
- Audited the network infrastructure regularly ensuring compliance with relevant industry standards.
- Improved system performance by implementing software updates and patches.
- Promoted to IT Administrator for recognizing problems with out-dated IT structure impacting some systems and providing solution voluntarily; ordered new client computers and server system, then installed and configured a local area network by designing and implementing a documentation strategy which improved computer operations for the department and reduced costs
- Developed database using MS Access to allow organization to store client personal data which saved time, money and space as it allowed for instant data retrieval and reduced the need for paper applications.
Education
First Certificate in Business - Business
East Sussex College - Lewes Campus
Lewes 06.2009 - 06.2010
IT Practitioners (System Support) - Diploma - Information Technology
Brighton Metropolitan College
Brighton 06.2010 - 06.2012
University Degree - Computer Networks
University of East London
London 07.2012 - 06.2014
CompTIA A+ ce 220-901 & 220-902, Service Now - Certified System Administrator & System Analyst
NPower - Canada
Toronto - Canada 09.2016 - 09.2017
Skills
- Problem-solving
- Communication skills
- Team building
- IT troubleshooting
- Calm under pressure
- Resourcefulness
- Inventory management
- Quality Assurance
- Technical troubleshooting aptitude
- Solution-Oriented approach
- Understanding of network architecture
- Microsoft office suite proficiency
- System analysis
- Microsoft Office Suite
Languages
Arabic
Native
Swahili
Native
Timeline
IT Specialist
Gizmogrind
09.2020 - 09.2021
Service Desk Analyst II
CORE – Scotiabank
12.2019 - 08.2020
Service Desk Tech I
CompuCom – Unity Health Toronto
12.2016 - 12.2019
CompTIA A+ ce 220-901 & 220-902, Service Now - Certified System Administrator & System Analyst
NPower - Canada
09.2016 - 09.2017
IT Service Desk Technician
Rogers Communications
08.2016 - 12.2016
University Degree - Computer Networks
University of East London
07.2012 - 06.2014
IT Systems Administrator
Kori - Charity Organisation
06.2012 - 07.2016
IT Practitioners (System Support) - Diploma - Information Technology
Brighton Metropolitan College
06.2010 - 06.2012
First Certificate in Business - Business
East Sussex College - Lewes Campus
06.2009 - 06.2010
Similar Profiles
Michael ReillyMichael Reilly
Accounting assistant at Union TechnicalAccounting assistant at Union Technical
Manpreet KaurManpreet Kaur
Warehouse operator at Albert bartlettWarehouse operator at Albert bartlett
Adazia WrightAdazia Wright
IT Specialist at U.S. Army ReserveIT Specialist at U.S. Army Reserve
DAYELIS BLANCODAYELIS BLANCO
IT Specialist at G&S TechnologiesIT Specialist at G&S Technologies