Summary
Overview
Work History
Education
Skills
Software
Certification
Interests
Timeline
OperationsManager
Jalison Cecato

Jalison Cecato

Customer Service And Business Intelligence Specialist
Stoke-on-Trent

Summary

Dynamic professional, enhancing customer satisfaction through effective problem-solving and cross-functional teamwork. Skilled in data analysis and software utilization, I successfully implemented improvements that reduced recurring issues and optimized service protocols, demonstrating strong organizational abilities and a commitment to service excellence.

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

12
12
years of professional experience
6
6
Certifications
2
2
Languages

Work History

European Customer Service

Bet365
Stoke-on-Trent, STS
11.2021 - Current
  • Collaborated with bilingual teams (English and Portuguese) to resolve customer issues, resulting in a 20% increase in customer satisfaction.
  • Promoted responsible gambling practices, ensuring full compliance with policies and licenses.
  • Learned and adapted quickly to new technology and software applications.
  • Investigated and escalated complex inquiries, achieving a high first-contact resolution rate.
  • Effectively communicated with Brazilian customers through various channels (live chat, telephone, web messaging, and email), optimizing communication and strengthening loyalty.
  • Analyzed customer feedback to identify trends, leading to a 15% reduction in recurring issues and improved service protocols.
  • Coordinated with cross-functional teams to implement customer-suggested improvements, increasing satisfaction rates.
  • Self-motivated, with a strong sense of personal responsibility.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
  • Proved successful working within tight deadlines and a fast-paced environment.

Auditor's Assistant

RGIS Inventory
Dublin
01.2020 - 07.2020
  • Maintained and updated comprehensive records, ensuring data accuracy and strict compliance with auditing standards.
  • Conducted meticulous stock counts and verifications, identifying discrepancies and significantly enhancing inventory accuracy.
  • Developed and implemented robust inventory management procedures to increase operational efficiency.
  • Collaborated with auditors for efficient completion of projects, adhering to strict deadlines and budget constraints.

Market Analyst and System Analyst

DIMY
Nova Trento, Santa Catarina
01.2017 - 03.2019
  • Developed detailed analyses and strategic recommendations, driving successful initiatives and decision-making using tools such as QlikView, HubSpot, Excel and Power BI.
  • Collaborated with cross-functional teams to implement successful product launches and campaigns.
  • Created and designed data-driven presentations, leveraging analytical knowledge to align teams and enhance decision-making.
  • Implemented new sales systems, providing continuous support and analysis to ensure / operational efficiency.
  • Presented retail analysis to internal and external stakeholders, enabling more strategic and well-informed business decisions.
  • Collaborated with buyers and manufacturers, strengthening business partnerships and deepening market insights.
  • Provided support to business units through operational analysis, optimizing core functions and increasing profitability.
  • Improved data auditing processes, enhancing retail reporting accuracy by 25%.
  • Conducted in-depth analysis of systems and processes, optimizing key operations and boosting efficiency.
  • Developed and presented innovative retail strategies to stakeholders, strengthening market positioning and increasing investor confidence.
  • Worked closely with buyers and manufacturers, refining market insights and consolidating business relationships.

Commercial Analyst

AMC Textil
Itajai, Santa Catarina
10.2013 - 12.2016
  • Managed logistics operations, ensuring timely material deliveries and increasing efficienc by 35%.
  • Coordinated CRM services, effectively resolving issues and improving customer satisfaction by 10%.
  • Led weekly feedback sessions, fostering collaboration and driving continuous service improvements.
  • Analyzed billing and logistics data to identify cost-saving opportunities and optimize resource allocation.
  • Streamlined supply chain processes, accelerating material delivery by 23% and reducing lead times.
  • Facilitated cross-departmental meetings to align business objectives, strengthening team cohesion and project success.
  • Monitored and analyzed transportation costs, pinpointing inefficiencies that resulted in a 10% reduction in shipping expenses.
  • Performed other duties to support goals and objectives of relationship management teams.
  • Developed financial models to forecast sales trends, enhancing strategic planning and improving forecast accuracy.

Education

BBA - Bussines

Unoesc
Joaçaba - Brazil
04.2001 -

Skills

Positive interpersonal skills

Software

Data Analysis

SQL Queries

Data Visualization

Spreadsheet

Design Thinking for Dashboards

Customer and Operations Management

Software Applications

Spreadsheet Data Cleaning

Certification

Google Data Analystics Professional

Interests

Artificial Intelligence

Big Data

Deep Learning

Timeline

Google Data Analystics Professional

02-2025

Data Analysis with R Programming

02-2025

Ask Questions to Make Data-Driven Decisions

11-2024

Fondations : Data, Everywhere

10-2024

Python - From beginner to advanced

12-2021

European Customer Service

Bet365
11.2021 - Current

Auditor's Assistant

RGIS Inventory
01.2020 - 07.2020

E-Commerce and Digital Marketing Manager

10-2018

Market Analyst and System Analyst

DIMY
01.2017 - 03.2019

Commercial Analyst

AMC Textil
10.2013 - 12.2016

BBA - Bussines

Unoesc
04.2001 -

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Jalison CecatoCustomer Service And Business Intelligence Specialist