Jakub Nagelski

Sainsburys, Scunthorpe- part time

December 6th 2024 - current

• Accurately pick orders within a time limit
• Hand out click and collect orders to customers
• Ensure orders are fulfilled to a high quality before dispatch
• Handle over the phone queries and complaints
• Delivery excellent customer service when on shop floor
• Loading delivery vans
• Confirming orders and refunds online
• Complete van checks and check payments before sending vans on delivery
• Stock shelves
• Organising totes for delivery

At Sainsbury’s I fulfil many different roles during my weekly shifts which include, grocery assistant, On demand and provide support where needed. I do this alongside a team that supports me to build problem solving skills and communication skills. I have excellent computer skills due to doing van checks and making sure people's orders are correct. These roles have helped me build impeccable time keeping skills,customer services skills and confidence in working under pressure in a fast paced environment.

• Gained experience communicating with customers and colleagues
• Learned health and safety rules
• Assisted staff with daily operational tasks
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Consistently arrived at work on time and ready to start immediately.
• Cleaned work areas and equipment to maintain faultless hygiene standards.