Jakub Kowalczyk
Newly Graduated Student
Welwyn Garden City
Summary
Dynamic professional with a proven track record at Co-Operative Food, enhancing customer satisfaction through exceptional service and effective problem-solving. Adept in inventory management and cash handling, while fostering teamwork and mentoring peers. Strong communication skills and proficiency in Microsoft Office ensure efficient operations and a positive customer experience. Newly graduated with a thirst for knowledge and desire for development.
Overview
7
7
years of professional experience
2
2
Languages
Work History
Store Team Member
Co-Operative Food
10.2024 - 06.2025
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Followed inventory management and loss prevention policies to minimize shrink in store.
- Assisted colleagues during busy periods or when covering absences so that the optimum level of staffing was maintained at all times.
Founding Member
PKA
09.2023 - 06.2024
- Led successful fundraising efforts enabling further expansion into new markets.
- Mentored junior team members to foster their professional development and career progression.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
Private Tutor
Self-Employed
07.2018 - 09.2020
- Empowered students with essential study skills such as note-taking, test preparation strategies, and effective research methods.
- Adapted tutoring approach based on each student''s progress, ensuring continuous growth in knowledge and skills.
- Implemented creative teaching techniques that made complex concepts more accessible for better retention of information.
- Provided targeted support in specific subject areas where students struggled the most, enhancing overall academic success.
- Organized my own workflow and schedule to fit the customer's needs.
Education
Master of Arts - Journalism And Media
University of Hertfordshire
Hatfield 04.2001 -
Bachelor of Arts - International Relations And American Studies
Swansea University
Swansea 04.2001 -
Skills
- Workplace safety
- Customer engagement
- Teamwork
- Problem-solving
- Time management
- Strong communication and interpersonal skills
- Adaptable and flexible
- Mastery of Word, Excel and Powerpoint
- Clear and concise writing ability
- AI Literacy
- Polish and English CEFR C2 level
- High value organizational skills
Timeline
Store Team Member
Co-Operative Food
10.2024 - 06.2025
Founding Member
PKA
09.2023 - 06.2024
Private Tutor
Self-Employed
07.2018 - 09.2020
Master of Arts - Journalism And Media
University of Hertfordshire
04.2001 -
Bachelor of Arts - International Relations And American Studies
Swansea University
04.2001 -
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