Jakub Kaczmarzyk
Birmingham,West Midlands
Summary
Positive customer service professional with strong history of surpassing customer expectations. Skilled at navigating stressful situations with calm, collected and professional attitude. Decisive communicator demonstrating superb active listening skills to resolve issues, energetic and reliable professional skilled in teamwork and communication. Strong focus on health and safety, ensuring safe workspace for all. Ready to contribute positively and efficiently to any team.
Overview
4
4
years of professional experience
Work History
General Operative
Hydrapower Dynamics
Birmingham, West Midlands
10.2024 - 08.2025
- Operated machinery and equipment safely, adhering to strict health and safety protocols.
- Collaborated with team members to streamline production processes, improving efficiency.
- Regularly cleaned and maintained tools, reporting issues to site manager.
- Participated in training sessions to enhance skills and knowledge of new procedures.
- Completed health and safety training, continuously implementing best practices.
- Used computer system to log in to the job and complete it on time
Linen Porter
Grand Hotel
Birmingham, West Midlands
05.2024 - 10.2024
- Counting and splitting the linen distributing across the floors
- Collecting the dirty linen
- Eyes for details of rejected linen and reporting the issues with the delivery to the line manager.
- Verbal Communication
- Determination
- Contacted room attendants, supervisors and reception to arrange pick-ups and deliveries of laundered cloths and resources for the specified rooms.
- Kept accurate and up-to-date inventory records and tracked soap and chemical use to minimise wastage.
- Problem Solving
- Stock replenishment
- Cultivated customer loyalty with quick and timely resolution of complaints, concerns or issues.
Room Attendant
Genting Hotel
Birmingham, West Midlands
10.2023 - 03.2024
- Welcomed guests, provided answers to questions and anticipated service needs.
- Replenished guest rooms with necessary supplies including water glasses, toiletries and paper products.
- Maintained security, ensuring each guest room was locked after performing housekeeping services.
- Managed linen trolley, keeping it neat and organised.
- Logged, reported and turned in lost and found items, facilitating owner identification and item return.
- Delivered extra linen, paper products and toiletries to guests upon request.
- ·Maintained the duties of linen porter; stock replenishment, checking the quantity and quality of the deliveries like linen, drinks, food, chemicals and safety equipments
- Reported the issues with the delivery and problems with the quality to the managers and supervisors
- Providing an excellent customer service and fluent english communication with friendly and cultural manners
Community Volunteer
Insomnia Gaming Festival
Birmingham, West Midlands
04.2023 - 04.2023
- As a community engagement volunteer I was experiencing multiple tasks like redeeming the customers at the entry of the event and also at the camping site, supporting our special guests at the event, managing the queues to the exciting zones
- Maintained excellent customer relationships by going extra mile to provide assistance and support to visitors in need.
Customer Gaming service
Asylum/Metaplex-VR
West Bromwich, West Midlands
12.2021 - 04.2022
- Conducted floor cleaning tasks using hoovers, mops and sweepers.
- Maintained equipment, checking damages and irregularities and reporting issues to manager.
- Ran tests on equipment for conformance with safety regulations.
- Reported broken and damaged equipment for swift repair and replacement, minimising downtime.
- Providing Gaming Assistance throughout the sessions booked
Education
BTEC Level 3 Esports Diploma - Esports
Sandwell College
Sandwell, SAW2021
Skills
- Hardworking
- Problem-solving
- Highly motivated
- Communication skills
- Polite and friendly
- Positive attitude
- Customer assistance
- Gaming regulation knowledge
Date of Birth
09/05/2004
Languages
Polish
First Language
English
Intermediate
B1
Timeline
General Operative
Hydrapower Dynamics
10.2024 - 08.2025
Linen Porter
Grand Hotel
05.2024 - 10.2024
Room Attendant
Genting Hotel
10.2023 - 03.2024
Community Volunteer
Insomnia Gaming Festival
04.2023 - 04.2023
Customer Gaming service
Asylum/Metaplex-VR
12.2021 - 04.2022
BTEC Level 3 Esports Diploma - Esports
Sandwell College