Summary
Overview
Work History
Education
Skills
Affiliations
References
Timeline
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Jake P. Wilson

kettering

Summary

A motivated professional with effective self-management. Vast understanding of individual differences and empathy towards others and their needs. Possesses adaptable selling styles with expertise in upselling and objection handling, complemented by proficient computer skills including Excel data entry and analysis. Committed to leveraging skills to drive organisational success and achieve significant career growth.

Overview

6
6
years of professional experience
6
6
years of post-secondary education

Work History

Telesales consultant

Webhelp
Derby, Derbyshire
08.2022 - 01.2024
  • Generated over £75,000 in Revenue in a month, placing me as the lead salesman for the company that month.
  • Was selected to form the first Outbound sales team, as I consistently achieved above target, with exceptional customer rating.
  • Applied active listening skills, and persuasive selling techniques for increased conversions and better understanding of client needs.
  • Handled customer queries, resolved issues promptly and professionally.
  • Adhered to company and legal script guidelines, ensuring consistency across all calls.

Officer cadet

British Army
Nottingham, Nottinghamshire
10.2019 - 09.2023
  • Developed Leadership and management skills from the perspective of an Infantry Officer in her Majesty's armed forces
  • Successfully completed Modules A and B which cover both crucial skills (basic Training) and specialised skills; crisis management, strategic thinking, creative problem solving, effective and professional platoon level leadership.
  • Promoted positive behaviour amongst squad members through modelling professionalism and by leading and motivating peers in challenging environments.


Retail sales advisor

02 Telefonica UK
Lincoln, Lincolnshire
08.2021 - 08.2022
  • Assisted clients for improved shopping experience.
  • Advised on current sales promotions with effective communication skills.
  • Undertook price checks for accurate billing at counters.
  • Operated till accurately, maintaining financial integrity of the shop floor.

Sales representative

WESTAWAY Motors
Northampton, Northamptonshire
10.2017 - 09.2019
  • Enhanced brand visibility by participating in trade shows, social media and conferences.
  • Maintained thorough records of all sales activities and undertook aftersales interactions to ensure optimum service and transparency.
  • Optimised sales presentations using persuasive communication techniques.

Education

Bachelor of Science - Psychology

University of Lincoln
Lincoln, England
09.2019 - 07.2022

NVQ Level 5 - Leadership and Management

Chartered Management Institute
Nottingham
09.2019 - 06.2022

Skills

  • Complete professionalism with effective self-management and motivation
  • Knowledge and practice of getting the most out of individuals to foster high-functioning and effective teams
  • Motivation to learn for self-development and meet the company's needs
  • Effective computer skills including Excel data entry and analysis
  • Strict adherence to all company and any relevant legal policy
  • Adaptable and effective selling styles with upselling expertise and objection handling
  • Project coordination experience
  • Understanding of individual difference, empathetic towards people and their needs and how to bring the best out of them
  • Willingness to work above expectations, to assist the company with new opportunities


Affiliations

  • Exploration of the outside world, Traveling to other cultures for the beauty of the people and places. Keen learner of new sports, like skydiving, caving and scuba-diving. Hobbyist in Brazilian Jiu-Jitsu

References

References available upon request.

Timeline

Telesales consultant

Webhelp
08.2022 - 01.2024

Retail sales advisor

02 Telefonica UK
08.2021 - 08.2022

Officer cadet

British Army
10.2019 - 09.2023

Bachelor of Science - Psychology

University of Lincoln
09.2019 - 07.2022

NVQ Level 5 - Leadership and Management

Chartered Management Institute
09.2019 - 06.2022

Sales representative

WESTAWAY Motors
10.2017 - 09.2019

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Jake P. Wilson