Jake Vaughan

Work as a Customer Care Professional, handling a high volume of credit card inquiries with professionalism and efficiency. Resolve disputes quickly, delivering clear solutions while navigating multiple systems to provide fast support. Act as a key point of contact in customer service, sharing accurate information and guidance. Specialize in customer retention by engaging with clients looking to close their accounts and offering tailored options that build loyalty and reduce cancellations.

Produced an advertising campaign video for a recruitment business, managing the full production cycle from concept to final delivery. Planned, filmed, and edited video content in line with client briefs while meeting tight deadlines. Built strong relationships with cast and crew to ensure smooth collaboration and problem-solved technical challenges with creative solutions. Demonstrated both creative vision and technical expertise to deliver high-quality results that effectively showcased the brand.

Organize, prepare, and quality-check camera and lighting equipment for dispatch and return, ensuring all gear is maintained to professional standards.Deliver and collect equipment to and from sets, managing tight schedules and maintaining reliability under time pressure. Support the smooth running of operations by assisting technicians and crew, developing strong knowledge of industry-standard camera and lighting gear.

Delivered expert guidance to customers on outdoor clothing and footwear. Communicated product benefits effectively, resulting in improved sales outcomes. Utilised extensive knowledge in outdoor apparel to address customer inquiries.