Jake Tighe

• Conducted cash handling, credit card transactions, and register closeout at end of business day.
• Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
• Adhered to company guidelines for performance and compliance.
• Assisted customers in finding appropriate parts promptly.
• Processed and reshelved return orders, checking for discrepancies, potential usage and any others issues.
• Ordered parts for customers, repair shops
• Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
• Stocked and managed stock of parts.
• Maintained clean and neat parts counter and sales floor.
• Organized parts storage and stocked inventory according to established guidelines.

• Established open and professional relationships with team members to achieve quick resolutions for various issues.
• Mentored and guided employees to foster proper completion of assigned duties.
• Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
• Conducted training and mentored team members to promote productivity and commitment to friendly service.
• Built strong relationships with customers through positive attitude and attentive response.
• Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers.
• Communicated KPIs outlined in annual plan to inform employees of expectations and deliverables.
• Supervised team members to confirm compliance with set procedures and quality requirements.
• Promoted high standerds through personal example to help each member understand expected behavious and standards.
• Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
• Worked with team to identify areas of improvement and devised solutions based on findings.
• Developed and updated tracking spreadsheets for process monitoring and reporting.
• Helped meet changing demands by recommending improvements to business systems or procedures.
• Educated staff on organizational mission and goals to help employees achieve success.

• At Starship my role is to look after and repair bots that are currently on the field during service hours, this can be from rescuing them from hazardous areas like construction sites or getting them back into an area with signal
• I would also do hand deliveries to customers if the robot has broken down or has lost charge
• My other duties would be to support our repair department, this can be from replacing flags and wheels to assisting with on field repairs.
• Daily van checks
• Robot Cleaning
• Robot maintenance
• Quality inspection of the robots
• Headcount for the robots in each area
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Maintained office PCs, networks and mobile devices.
• Established, repaired and optimized networks by installing wiring, cabling and devices.

• Installing software into the Hermes lockers for public use.
• Troubleshooting any errors that may occur
• Building the machines, ensuring they are safe for the public.
• QC checking the machines ensuring they meet all of the health and saftey standards
• Installed, configured and maintained computer systems and network connections.
• Helped streamline repair processes and update procedures for support action consistency.
• Researched and identified solutions to technical problems.
• Configured hardware, devices, and software to set up work stations for employees.
• Patched software and installed new versions to eliminate security problems and protect data.
• Diagnosed and troubleshot hardware, software and network issues.

Working in a family environment to learn the financial industry of becoming a mortgage broker, my duties would include communicating with clients and dealing with sensitive client information
Documenting client information, scanning them onto our database
Organizing client folders and important documents
Emailing quotes of life protection and buildings and contents
Producing AIPs ( Agreements in principles) for clients
Producing affordability calculations for clients

• Supervise Smart Repair Technicians and manage their timekeeping, making sure they reach efficient hours while hitting our daily targets each day this would be allocating different jobs based on skill sets and requirements, If they are training or if we have a certain number of investigations on cars that need to be completed
• General admin duties includes keeping on top of the technicians reviews and training, this includes all of their health and safety training, PPI and training for further development, his would be carried out every 6 months with each technician grading them and seeing if they want to develop further
• Working from spreadsheets to keep on top of our overage cars.
• Quality inspection fails and customer cars as well as grading our staff on their development and reviews
• Other admin duties and responsibilities include doing the daily ramp checks making sure they are safe and ready to use each shift, stock checks and updating our production list
• Maintaining and keeping the workshop running in an efficient manner, this can be doing daily checks of the workshop keeping in health and safety guidelines, checking ramps for any faulty or damaged parts and general health and safety of the staff making sure they are all wearing the correct PPE.
• Supporting colleagues with any concerns they may have with their working days and problem solving issues that may occur on the workshop floor as well as any issues with any equipment and cars.

• Supervise between 5 - 10 smart repair technicians and manage their performance throughout the day, issuing them the workload and running them through the daily target
• Complete general admin duties which includes training, health and safety, PPI training and further development training
• I would also have reviews with the technicians, going over performance and time keeping
• Maintaining and keeping the workshop running in an efficient manner, this can be doing daily checks of the workshop keeping in health and safety guidelines, checking ramps for any faulty or damaged parts and general health and safety of the staff making sure they are all wearing the correct PPE in accordance with the covid guidelines
• Supporting colleagues with each job they have been given, assisting with the best route to take if they encounter issues
• Advising them on what's best for the customer and to follow our working guidelines
• Keeping track of our overage cars and cars that require any re-work.

• Following our company guidelines to check the cars that have gone through the workshop to ensure it meets the customers satisfaction
• Check for any damage that may have gone unseen during our preparation process
• Organize reworks on cars that needs to meet the guidelines
• Keep track of our overage cars that have passed the QC check, updating our spreadsheets so that the customer is updated with the purchase
• Supervise the QC team and train them on how to check cars that come through the process
• Keeping track of cars that are awaiting parts that have reached the final stage.

• Logging cars into the system, noting the features and defects of the vehicle
• Organizing the yard into a neat manor so other cars can be parked
• Help drive cars into the correct area of work
• Help colleagues locate cars in the yard
• Help with parts for cars, minimizing wait times for technicians.