Jake Tidley
Blaenavon,Torfaen County Borough
Summary
Reliable and self-driven individual with strong communication skills and proven ability in logistics and customer service. Possesses solid understanding of vehicle safety and road regulations, combined with track record in time management and problem-solving. Ready to contribute to seamless delivery operations and high customer satisfaction.
Overview
13
13
years of professional experience
6
6
years of post-secondary education
Work history
Kitchen supervisor
Wetherspoon
Cwmbran, Torfaen County Borough
09.2021 - Current
- Delegated tasks to staff members, improving workflow and team collaboration.
- Achieved excellent customer satisfaction with quality meal preparation.
- Oversaw portion control measures, reducing food waste significantly.
- Delegated tasks to staff members, enhancing productivity and efficiency.
- Ordered supplies to ensure consistent stock levels for uninterrupted kitchen operations.
- Improved team morale through effective communication and leadership skills.
- Fostered team morale through clear communication and supportive leadership.
Warehouse operator
Booker Retail Partners
Magor, Monmouthshire
03.2020 - 09.2021
- Loaded lorries to facilitate prompt delivery schedules.
- Packaged products securely to prevent damage during transportation.
- Stacked pallets to optimise storage space and enhance accessibility.
- Followed all health and safety guidelines to maintain a safe working environment.
Business Administrative Assistant
Torfaen County Borough Council, Social Services 16+/TYPSS
09.2019 - 03.2020
- Liaise with internal and external bodies to provide efficient service
- Handled telephone inquiries to assist customers and provide information.
- Engaged with customers during 16+ drop-in sessions to provide support and assistance.
- Processing daily/weekly payments to service users and external companies
- Performed typing, scanning, and general office maintenance to support operational efficiency
Safety steward
The Formative Group
06.2019 - 10.2019
- Guided large crowds to ensure safety and organisation
- Checked tickets and IDs for validity at the entrance
- Addressed customer personal issues to enhance experience
Bar & Floor staff / Cover Supervisor
Fiction and Vinyl Swansea
11.2017 - 05.2019
- Serving drinks and enforcing the Think 25 policy
- Supervised cleaning operations and coordinated team efforts to ensure a safe environment in the club.
Shop floor assistant
Sports Direct, Newport
09.2015 - 10.2017
- Maintained store cleanliness by organising products and removing clutter
- Provided customer service by addressing inquiries and resolving issues
- Managed financial transactions at the point of sale to ensure efficiency
Teaching Assistant
Blaenavon V.C. Heritage School, Blaenavon
03.2013 - 03.2013
- Supervised children during breaks, ensuring safety and encouraging positive social interactions.
- Facilitated classroom preparation and cleanup, contributing to a structured and effective learning environment.
Education
Bachelor of Arts Programme with Honours - Public Services
University Wales Trinity St David (UWTSD)
Swansea, City and County of Swansea 09.2016 - 06.2019
Pearson BTEC Level 3, Extended Diploma - Uniformed Public Services
Coleg Gwent, Usk Campus
Usk, Monmouthshire 09.2014 - 06.2016
EDEXCEL BTEC LEVEL 1 - Public Services
Abersychan Comprehensive School
Abersychan, Torfaen County Borough 09.2012 - 06.2014
Skills
- CPC certified
- Category C License
- Valid Driver Card
- Food safety knowledge
- Knowledge of vehicle loading
- Manual handling capabilities
Volunteering
- St Johns Ambulance, 2 years as BFA in Swansea
- Blaenavon World Heritage Environmental Group, Including helping to plan and run a Festival of Archaeology in Blaenavon
- World Heritage Youth Ambassadors, Including helping to plan and run the 2015 World Heritage Youth Summit in Blaenavon
- TYPSS Young Person Mentoring, Football
Extracurricular
Duke of Edinburgh (Bronze Award) WFA Football Leaders award WRU Rugby Leaders award CVQO Teamwork, personal skills and citizenship in youth organizations (uniformed) (Presented by Army Cadets) Duke of Edinburgh (Bronze Award) WFA Football Leaders award WRU Rugby Leaders award CVQO Teamwork, personal skills and citizenship in youth organizations (uniformed) (Presented by Army Cadets)
Timeline
Kitchen supervisor
Wetherspoon
09.2021 - Current
Warehouse operator
Booker Retail Partners
03.2020 - 09.2021
Business Administrative Assistant
Torfaen County Borough Council, Social Services 16+/TYPSS
09.2019 - 03.2020
Safety steward
The Formative Group
06.2019 - 10.2019
Bar & Floor staff / Cover Supervisor
Fiction and Vinyl Swansea
11.2017 - 05.2019
Bachelor of Arts Programme with Honours - Public Services
University Wales Trinity St David (UWTSD)
09.2016 - 06.2019
Shop floor assistant
Sports Direct, Newport
09.2015 - 10.2017
Pearson BTEC Level 3, Extended Diploma - Uniformed Public Services
Coleg Gwent, Usk Campus
09.2014 - 06.2016
Teaching Assistant
Blaenavon V.C. Heritage School, Blaenavon
03.2013 - 03.2013
EDEXCEL BTEC LEVEL 1 - Public Services
Abersychan Comprehensive School
09.2012 - 06.2014