Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Jake Thomas

Jake Thomas

Penarth

Summary

A flexible, skilled worker living in Penarth with vast amounts of customer service experience. With 8 + years of Hospitality experience across a wide range of sectors, including Bars, Clubs, cafes, and retail. Over the years, by developing new skills and acquiring knowledge, I have honed my skills to deliver the highest standard of product and customer experience. I can work very well under pressure and in loud and busy environments efficiently within a team.

I have experience being an artist, doing commissions and working in creative environments such as TV productions and community events such as Pride festival or the national Eisteddfod. i also have experience with creative writting and formal writting within a work enviroment.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work history

Barista supervisor

Square + fair
cardiff, cardiff
2025.09 - Current

more responsibility, including creating drinks, social media posts, and bar positioning. I also open and close two venues, as well as manage the items and amounts to be delivered to the premises.

Bar supervisor

Goose on the loose
Penarth, cardiff
2025.03 - 2025.08

doing daily reviews of the stock take, bar set up, drinks and bar aesthetics, as well as general bar tending.

Bartender/Barista/Waiter

Coal Exchange
2024.03 - 2024.08
  • A bar and restaurant style venue, my main roles being a bartender and barista which also includes the preparation of premixes as well as the preparation of garnishes and cocktail ingredients. My skills also extend to various floor skills such as hosting and waitering when needed to be more efficient for the team.

Team Member

Everyman Cardiff
2022.11 - 2024.03
  • A cinema, bar, and restaurant venue. Including roles such as serving/delivering food, customer service, creating drinks and cocktails, announcing the start of films within the screen, cleaning and time keeping for cleaning the screens for the next set of customers.

Barista/Steward

Pride/Eisteddfod/Broadmasters
2022.08 - 2022.08
  • My responsibilities included greeting clients using my customer service skills giving a warm welcome and answering any queries as informatively as possible. I would also be given jobs of a more time sensitive nature and would multi-task and use organisation to complete them to a high standard.

Bartender

Philharmonic
2022.03 - 2022.08
  • Another bartending job with various roles such as cleaning, creating drinks and cocktails, serving food, customer service and setting up stages for live performances.

Bartender

Revolution
2021.03 - 2021.10
  • A standard bartending and hospitality job that includes creating drinks and cocktails, cleaning, customer service and tracking the stock within the venue. I would also deal with vast quantities of customers and learn to be effective under pressure and within an event environment.

Retail Assistant

Cardiff Creative
2019.04 - 2020.01
  • A retail and art apprentice which allowed me to experience selling art as well as the set-up of artwork within a store, as well as giving me insider knowledge of how a small art business would operate and collaborate with other artists. I also set up social media for some of the artists at the store, give out teas/coffee to staff and operated the cash register.

Education

Bachelor of Arts - Illustration

Cardiff Metropolitan University
Cardiff
2023.06 - 2026.09

Extended Diploma - Interactive Media

Cardiff and Vale College
2018.01 - 2020.01

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Bassaleg High School
2013.01 - 2018.01

Skills

  • Versitile
  • Product displaying
  • Efficient time management
  • Product upselling
  • Barista training
  • Mixed-Media application
  • Artistic collaboration
  • Patience and persistence
  • Creative writing
  • Art commissions
  • Project budget reporting
  • Constructive feedback
  • Visual creativity
  • Understanding of film theory
  • An engaging leadership style

Affiliations

  • playing the guitar and writing music
  • reading books as well as graphic novels
  • creating homemade cocktails and coffees

Timeline

Barista supervisor

Square + fair
2025.09 - Current

Bar supervisor

Goose on the loose
2025.03 - 2025.08

Bartender/Barista/Waiter

Coal Exchange
2024.03 - 2024.08

Bachelor of Arts - Illustration

Cardiff Metropolitan University
2023.06 - 2026.09

Team Member

Everyman Cardiff
2022.11 - 2024.03

Barista/Steward

Pride/Eisteddfod/Broadmasters
2022.08 - 2022.08

Bartender

Philharmonic
2022.03 - 2022.08

Bartender

Revolution
2021.03 - 2021.10

Retail Assistant

Cardiff Creative
2019.04 - 2020.01

Extended Diploma - Interactive Media

Cardiff and Vale College
2018.01 - 2020.01

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Bassaleg High School
2013.01 - 2018.01
Jake Thomas