Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Jake Thomas

Jake Thomas

Penarth

Summary

A flexible, skilled worker living in Penarth with vast amounts of customer service experience. With 8 + years of Hospitality experience across a wide range of sectors, including Bars, Clubs, cafes, and retail. Over the years, by developing new skills and acquiring knowledge, I have honed my skills to deliver the highest standard of product and customer experience. I can work very well under pressure and in loud and busy environments efficiently within a team.

I have experience being an artist, doing commissions and working in creative environments such as TV productions and community events such as Pride festival or the national Eisteddfod. i also have experience with creative writting and formal writting within a work enviroment.

Overview

7
7
years of professional experience
10
10
years of post-secondary education

Work history

Barista supervisor

Square + fair
cardiff, cardiff
09.2025 - Current

more responsibility, including creating drinks, social media posts, and bar positioning. I also open and close two venues, as well as manage the items and amounts to be delivered to the premises.

Bar supervisor

Goose on the loose
Penarth, cardiff
03.2025 - 08.2025

doing daily reviews of the stock take, bar set up, drinks and bar aesthetics, as well as general bar tending.

Bartender/Barista/Waiter

Coal Exchange
03.2024 - 08.2024
  • A bar and restaurant style venue, my main roles being a bartender and barista which also includes the preparation of premixes as well as the preparation of garnishes and cocktail ingredients. My skills also extend to various floor skills such as hosting and waitering when needed to be more efficient for the team.

Team Member

Everyman Cardiff
11.2022 - 03.2024
  • A cinema, bar, and restaurant venue. Including roles such as serving/delivering food, customer service, creating drinks and cocktails, announcing the start of films within the screen, cleaning and time keeping for cleaning the screens for the next set of customers.

Barista/Steward

Pride/Eisteddfod/Broadmasters
08.2022 - 08.2022
  • My responsibilities included greeting clients using my customer service skills giving a warm welcome and answering any queries as informatively as possible. I would also be given jobs of a more time sensitive nature and would multi-task and use organisation to complete them to a high standard.

Bartender

Philharmonic
03.2022 - 08.2022
  • Another bartending job with various roles such as cleaning, creating drinks and cocktails, serving food, customer service and setting up stages for live performances.

Bartender

Revolution
03.2021 - 10.2021
  • A standard bartending and hospitality job that includes creating drinks and cocktails, cleaning, customer service and tracking the stock within the venue. I would also deal with vast quantities of customers and learn to be effective under pressure and within an event environment.

Retail Assistant

Cardiff Creative
04.2019 - 01.2020
  • A retail and art apprentice which allowed me to experience selling art as well as the set-up of artwork within a store, as well as giving me insider knowledge of how a small art business would operate and collaborate with other artists. I also set up social media for some of the artists at the store, give out teas/coffee to staff and operated the cash register.

Education

Bachelor of Arts - Illustration

Cardiff Metropolitan University
Cardiff
06.2023 - 09.2026

Extended Diploma - Interactive Media

Cardiff and Vale College
01.2018 - 01.2020

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Bassaleg High School
01.2013 - 01.2018

Skills

  • Versitile
  • Product displaying
  • Efficient time management
  • Product upselling
  • Barista training
  • Mixed-Media application
  • Artistic collaboration
  • Patience and persistence
  • Creative writing
  • Art commissions
  • Project budget reporting
  • Constructive feedback
  • Visual creativity
  • Understanding of film theory
  • An engaging leadership style

Affiliations

  • playing the guitar and writing music
  • reading books as well as graphic novels
  • creating homemade cocktails and coffees

Timeline

Barista supervisor

Square + fair
09.2025 - Current

Bar supervisor

Goose on the loose
03.2025 - 08.2025

Bartender/Barista/Waiter

Coal Exchange
03.2024 - 08.2024

Bachelor of Arts - Illustration

Cardiff Metropolitan University
06.2023 - 09.2026

Team Member

Everyman Cardiff
11.2022 - 03.2024

Barista/Steward

Pride/Eisteddfod/Broadmasters
08.2022 - 08.2022

Bartender

Philharmonic
03.2022 - 08.2022

Bartender

Revolution
03.2021 - 10.2021

Retail Assistant

Cardiff Creative
04.2019 - 01.2020

Extended Diploma - Interactive Media

Cardiff and Vale College
01.2018 - 01.2020

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Bassaleg High School
01.2013 - 01.2018
Jake Thomas