Jake Symes

The role included managing students across a wide range of ages, keeping record of their progress, and developing interpersonal skills to help bolster confidence and realise their full potential

• Ability to explain complex concepts clearly
• Building positive relationships with students
• Organizing teaching materials
• Efficiently managing lesson schedules
• Adapting teaching strategies

My position was managing various tasks in a fast-faced volatile environment. Upholding a consistent quality of customer service, whilst also maintaining machines and working fluidly within a team.

• Performing maintenance on machines
• Effectively working with management and colleagues
• Followed escalation procedures to efficiently resolve complex queries
• Positive customer experiences by efficiently resolving customer concerns and complaints

This role entailed managing and verifying a backlog of non-verified government websites with pending government approval, whilst also shadowing meetings and taking minutes.

• Engaged and improved HMRC website workflow according to line manager feedback
• Successfully improving the quality of government-based websites via strict adherence to compliant guidelines
• Carried out duties with strict compliance to HMRC standards and policies
• Showed initiative and willingness to learn
• Managed time effectively to meet deadlines
• Preparing concise and key notes during meetings