Jake Smith
Hellingly,East Sussex
Summary
Dynamic sales professional with a proven track record in sales and revenue generation, target achievement, and KPI performance. Expertise in customer relationship management, negotiation and closing techniques, upselling and cross-selling, as well as objection handling and complaint resolution. Demonstrated leadership abilities in team mentoring, coupled with proficiency in CRM systems and Microsoft Office. Holds a full UK driving licence.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
Work history
Senior Service Advisor
Group 1 BMW
Hailsham
2023.03 - 2026.02
- Promoted within six months in recognition of strong commercial performance and leadership.
- Drive departmental revenue through proactive upselling of servicing and additional products.
- Manage complex customer complaints and high-value cases on behalf of management.
- Mentor and support new team members in sales and customer service best practices.
- Maintain CRM records to encourage customer retention and repeat business.
Sales Representative
Anglian Home Improvements
2021.06 - 2022.06
- Conducted in-home and virtual consultations to assess needs and present tailored solutions.
- Designed bespoke home improvement packages using company software.
- Negotiated pricing and finance options to successfully close sales.
- Regularly exceeded sales targets through strong objection handling and rapport building.
- Managed full sales cycle from consultation to signed contract.
Service Advisor
Group 1 BMW
Hailsham
2014.06 - 2021.03
- Primary liaison between customers and workshop technicians.
- Identified upselling opportunities for additional repairs and service packages.
- Explained technical work clearly to customers.
- Managed scheduling, invoicing, and service records.
- Maintained high customer satisfaction in a premium automotive environment.
Education
A Level - Business, Sport
Hailsham Community College Sixth Form
2012.01 - 2014.01
GCSE - English, Maths
Hailsham Community College
2007.01 - 2012.01
Skills
- Sales & Revenue Generation
- Target Achievement & KPI Performance
- Customer Relationship Management
- Negotiation & Closing Techniques
- Upselling & Cross-Selling
- Objection Handling
- Complaint Resolution
- Team Leadership & Mentoring
- CRM & Microsoft Office Proficiency
- Full UK Driving Licence
INTERESTS & HOBBIES
Personal development and sales psychology, Following automotive industry trends, Regular gym training and maintaining a disciplined lifestyle, Football and team sports, Building strong personal and professional networks, Spending time with my family.
Timeline
Senior Service Advisor
Group 1 BMW
2023.03 - 2026.02
Sales Representative
Anglian Home Improvements
2021.06 - 2022.06
Service Advisor
Group 1 BMW
2014.06 - 2021.03
A Level - Business, Sport
Hailsham Community College Sixth Form
2012.01 - 2014.01
GCSE - English, Maths
Hailsham Community College
2007.01 - 2012.01