Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Jake Shackleton

Blackburn with Darwen,Lancashire

Summary

A safety-conscious professional with a passion for operational excellence, through the strict adherence of established procedures and protocols. Known for being a proactive and efficient problem solver, with an equal adeptness at collaborating cross-functionally in order to resolve complex issues. Enthusiastically seeking greater responsibilities and accountability, with eagerness to positively contribute to an organisation's vision, goals and long-term success.

Overview

2026
2026
years of professional experience

Work History

Lead Machine Operator

The Cardboard Box Company Ltd
Accrington, Lancashire
10 2015 - Current
  • Motivating and leading skilled team of machine operators across fast-paced 24/7 manufacturing operation.
  • Upholding all regulatory and legal compliance requirements in line with industry standards, through strict adherence of procedures and protocols.
  • Leading by example in championing exemplary safety standards, acting with integrity by challenging and reporting unsafe practices.
  • Maintaining safe operations through clear and effective communication and ensuring production schedule is adhered to.
  • Proactively responding to changing priorities and customer needs, whilst maintaining operational efficiency.
  • Implemented 3 additional health and safety improvements across factory floor, resulting in strengthened operating practices.

Security Team Leader

Asda Stores Ltd
Blackburn, Lancashire
10 2009 - 10 2015
  • Supervised and trained team of 7 security colleagues within 24-hour superstore, ensuring safety of 200+ colleagues and 20,000 weekly customers.
  • Integral member of leadership team and key face within store, providing warm, welcoming atmosphere and positive customer experience.
  • Facilitated effective interdepartmental communication, resulting in strengthened security measures and improved processes, contributing to £1M weekly sales.
  • Oversaw complex investigations in order to effectively resolve cases of inventory stock losses, increasing store profitability and reduced costs.
  • Provided frontline support, professionally managing and resolving incidents whilst ensuring minimal customer disruption in-store.

Customer Sales Assistant

Asda Stores Ltd
Blackburn, Lancashire
09 2005 - 09 2009
  • Worked in over 8 departments developing sound knowledge of all retail operations, KPIs, daily metrics and organisational goals.
  • Delivered exceptional customer service and exceeded expectations, being recognised and rewarded on several occasions with star colleague awards for going above and beyond and increasing customer satisfaction in store.
  • Displayed outstanding department standards and achieved over 95% inventory accuracy, consistently resulting in excellent customer product availability.

Education

BTEC National Diploma - Uniformed Public Services

Blackburn College
09/2005 - 07/2007

Skills

  • Written and Verbal Communication
  • Exceptional Concentration
  • Time Management
  • Organisational Skills
  • Health and Safety Compliance
  • Situational Awareness
  • Cross-Functional Collaboration
  • Customer Service Excellence
  • Incident Reporting
  • Proficient IT Skills

Additional Information

  • First Aid at Work Level 3, (Including CPR & AED Training), Highfield, 05/2023, Expiry: 05/2026.


  • Level 2 NVQ in Customer Service, City & Guilds, 01/2010.



Timeline

Lead Machine Operator

The Cardboard Box Company Ltd
10 2015 - Current

Security Team Leader

Asda Stores Ltd
10 2009 - 10 2015

Customer Sales Assistant

Asda Stores Ltd
09 2005 - 09 2009

BTEC National Diploma - Uniformed Public Services

Blackburn College
09/2005 - 07/2007

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