Jake Scales
Royston
Summary
Personable and adept Office Administrator with 3+ years of experience prioritizing multiple tasks requiring prompt solutions. Talented problem-solver managing workloads while greeting visitors, answering incoming phone calls and fulfilling staff members' requests. Professional and welcoming in creating upbeat work environment. 75 WPM typist
Overview
7
7
years of professional experience
Work History
Office Administrator
HCR Law
09.2022 - Current
- Interacted with clients whom had queries by phone, email, or in-person to provide information where solicitors are absent.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting clients and visitors
- Maintained electronic digitized and physical filings of legal documentation for easy retrieval of information
- Distributing post, issuing faxes and action workflow requirements
- Assisting with archiving department and inputting data with archives on online systems.
- Management of the diary for the whole office
- Deadline management for jobs by solicitors
- Applied advanced administrative and analytical skills in overseeing day-to-day operational activities.
- Managed processes for tracking and monitoring post.
- Meeting and greeting clients and staff members.
- Assisting with running the reception desk.
- Assisting with room preparation for events and meetings.
- Telephoning agents and third parties.
- Experienced with Outlook, Excel, SOS, L&R, Bluepoint, etc.
- Tracked office supplies and restocked low items (in accordance to HCR policies) to keep team members on-task and productive.
Referral and Requests Administrator
Serco
01.2021 - 08.2022
- Using systems competently called NETCALL, LiquidLogic, Verint, SPYDUS, Netloan, Microsoft Outlook, Microsoft Excel, Microsoft Word and Microsoft Teams.
- Verifying data from the previous day and delegating email tasks first thing in the morning. Examples being, urgent email checks, callback emails, and urgent email completion.
- Handling caller conflict, being calm and helping the distressed callers politely, especially in sensitive times.
- Completing emails within the 24 hour KPI period and completing urgent emails within the 2 hour KPI period.
- Receiving urgent referral telephone calls whilst completing emails, typing up with extensive detail and sending the referral to the relevant team.
- Handling emails by typing up the referrals, sending emails to the relevant team or logging for information only.
- Liaising with referrers via email or phone call which could be the police, family court, schools, or anonymous members of the public for example.
- Liaising with departments of the Hertfordshire County Council to provide exemplary service and efficiency to the clientele.
- Keeping company survey percentages high by transferring every call to a survey.
- Handling calls of very sensitive nature and using your knowledge to be the first step in resolving the concerns.
- Elevated customer satisfaction ratings by resolving issues for speedy resolution.
- Supported managers in managing operational workflow.
- Maintained personnel records and updated internal databases to support document management.
Till Supervisor
Wilko
10.2016 - 12.2020
- Minimized checkout queues by completing sales transactions quickly especially in high-volume shopping times. Organization of stock and cleanliness of your area.
- Updating and performing monetary counts
- Coached customer service assistants on special circumstances and emergency procedures including theft, complaints, returns and promotional offers.
- Liaising with head office where issues may occur with online systems or customer complaints.
- Dealing with conflict between business to customer with a positive and calm attitude.
- Meeting requirements and expectations from auditors & general managers of the store.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
90-Credit Diploma - Level 3 Business
Oaklands College
Welwyn Garden City07.2018
GCSE -
Barnwell School
Stevenage07.2017
Skills
- Document Management and Filing
- Legal File Digitization
- Time Management
- Customer Relationship Management (CRM)
- Mail Routing
- Administrative Support
- Database Entry
- Operations support and communication
- Schedule and Calendar Management
- Managing Office Supply Inventory
- Workflow optimization
- Problem solving
Hobbies
Painting- I am keen on painting landscapes, particularly in seasonal settings.
Weightlifting- I am passionate in bettering myself, physically and mentally. It is what relieves the most stress and makes me feel happy.
Timeline
Office Administrator
HCR Law
09.2022 - Current
Referral and Requests Administrator
Serco
01.2021 - 08.2022
Till Supervisor
Wilko
10.2016 - 12.2020
90-Credit Diploma - Level 3 Business
Oaklands College
GCSE -
Barnwell School
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