Jake Riley
Purfleet,Essex
Summary
An experienced professional with over 10 years in hospitality, helping to drive a team to deliver key KPI's within multiple restaurants whilst displaying strong leadership and customer service skills. I have a great understanding of forecasting and labour deployment and how this is used to help drive teams efficiency
Overview
11
11
years of professional experience
4
4
years of post-secondary education
Work history
Operations finance analyst (workforce management)
wagamama
London, City of London
2023.04 - Current
- Analyze sales forecast to help support team scheduling and drive efficiency.
- Build insightful reports for operations to help drive conversations with their teams for future planning.
- Provide insight around labour spend and how spending labour at the right time can help drive key KPI's forward.
- Lead calls with operations team to provide detail around deployment and forecasting and prove the impact in can have on the day-to-day restaurant operation
Operations support coordinator
wagamama
London, City of London
2022.01 - 2023.04
- Liaised with key stakeholders to ensure what I was delivering was successful
- Created detailed reports, providing valuable insight into operational effectiveness.
- Managed and prioritised varied and busy workload to meet deadlines.
- Coordinated project meetings, documenting key action items and decisions.
Team member - assistant general manager
wagamama
London, City of London
2015.06 - 2022.01
- Displayed teamwork skills to improve overall productivity.
- Optimised inventory and GP control for maximum profitability.
- Taking lead on customers feedback via CRM, resulting in conflict resolution.
- Improved team communication and efficiency by organising weekly meetings which results in achieving key KPI's.
- Planning for peak to ensure the team and restaurant is setup for success
Education
GCSEs -
ormiston park academy
Aveley, Thurrock 2008.09 - 2012.08
Skills
- Great and honest communicator
- Love to lead a team to success
- Leadership excellence
- Sales-Driven attitude and P&L accountability
- Employee development
References
References available upon request.
Timeline
Operations finance analyst (workforce management)
wagamama
2023.04 - Current
Operations support coordinator
wagamama
2022.01 - 2023.04
Team member - assistant general manager
wagamama
2015.06 - 2022.01
GCSEs -
ormiston park academy
2008.09 - 2012.08