Jake Paice
Salisbury
Summary
Accomplished professional with experience in both business and team management, adept at using metrics to create and implement an effective business plan. Committed to utilising skills for strategic growth and operational success whilst maintaining client and staff retention. Focused individual with refined communication skills, that allow for meaningful, trusting relationships to be built that exceed expectations.
Overview
4
4
years of professional experience
Work history
Practice manager
Medivet
Multi-site
03.2024 - Current
- Regularly review Practice KPIs and P&Ls to monitor financial performance, including revenue, cost management, and client engagement metrics.
- Implement strategies that improve clinic operation and performance, including financial results, stock control, and managing debt.
- Take responsibility for the day-to-day management of all practice colleagues, including areas such as absence management, holiday approvals, and return to work meetings.
- Conduct frequent one-to-ones and performance reviews, providing clear and concise performance improvement plans where required.
- Handle complaints professionally, resulting in increased client satisfaction levels.
- Liaise with sales representatives from pharmaceutical companies, food producers, and veterinary product makers to maximise profit margins.
- Onboard new starters with relevant training, ensuring all colleagues comply with regulations, policies, and procedures.
- Oversee and be responsible for health and safety, fire safety regulations, radiation protection regulations, and water safety.
Senior Client Care Advisor
Vets4Pets
London
06.2021 - 03.2024
- Managed client accounts, ensuring smooth transactions and operations.
- Conducted comprehensive market research to minimise any risk of client migration to competitors.
- Nurtured strong relationships overall, leading to an improved client retention rate and a higher level of positive client feedback.
- Trained and oversaw junior advisors on the job, raising the overall performance level of the team.
- Conducted customer surveys and implemented ways of improving customer satisfaction.
Education
A-Levels - Art and Design
North West Kent College
GCSEs - Maths, English Language, English Literature, Art, Design and Technology, ECDL, Computer Science
Bexley Business Academy
Skills
- Leadership and Team Management
- Performance Metrics Evaluations
- Business Strategy Development
- Financial Planning and Analysis
- KPI tracking
- Regulation compliance
Affiliations
- Photography
- Wildlife conservation
Timeline
Practice manager
Medivet
03.2024 - Current
Senior Client Care Advisor
Vets4Pets
06.2021 - 03.2024
A-Levels - Art and Design
North West Kent College
GCSEs - Maths, English Language, English Literature, Art, Design and Technology, ECDL, Computer Science
Bexley Business Academy
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