JAKE MIMONI
London
Summary
Dedicated and organised Customer Success Operations Manager and effective leader with over 10 years of experience using proven planning and support initiatives to cut costs, streamline operations and increase productivity. Decisive, resourceful and effective team builder versed in sales, management and process improvement.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Operations Manager
Mega Marble LTD
London
06.2024 - Current
- Digitally transformed a 27-year-old paper-based manufacturing business by designing and rolling out a full operational system on Monday.com.
- Built the Customer Success function from scratch, introducing structured onboarding, lifecycle management, retention strategy, churn visibility, and standardised experience delivery.
- Developed company-wide dashboards providing leadership with real-time visibility into pipeline, account health, capacity, delivery, and revenue performance.
- Drove operational alignment across Sales, Design, Production, Installation, Finance, and Aftercare to ensure connected, visible, and accountable customer journeys.
- Embedded process discipline across a 100-person organisation through training, governance implementation, and full Monday.com adoption.
- Served as senior problem solver for customer-impacting issues, translating business challenges into scalable operational and digital solutions.
Product and Operations Manager & Head of Customer Success
BookPebble
London
07.2020 - 06.2024
- Successfully closed and rolled out a 362 centre estate across the UK - now generating >£1m GMV per year
- Hired, onboarded and ran a team of 7 running over 1000 accounts nationwide
- Developed systems and trained staff on the use of all customer success tracking tools (Vitally, Hubspot, Intercom..)
- Developed all customer journeys including feedback loops into growth, engineering and product departments.
Co-founder & CMO
418SEC (exit)
London, England
05.2018 - 03.2022
- Identified a problem and built a solution to a major risk in the engineering space
- Built the world's first open source bug bounty board
- Built a thriving community of open source developers and hackers through growth hacking plays
- Developed strong marketing pipelines to increase inbound leads
- Taken through 2 funding rounds
- Sold the company in 2023 to an American based tech company.
Business Development & Operations Manager
Mega Marble Ltd
London
01.2017 - 01.2021
- Developed relationships with suppliers and contractors leading to an additional £1m of business per year in new continuation jobs.
- Hired and trained young staff members to build the next generation of manufacturing gurus.
Client Relations and Development Manager
The Brand Conspiracy and Associates LTD
London, England
01.2017 - 01.2018
- Developed strong relationships with brand seniors in the largest FMCG companies like Unilever, Danone, Nestle, leading to multiple brief pitches for marketing campaigns and strategy sessions
- Developed brand strategy and positioning documents for Harmen (Samsung) on how to best target millennials
- Bought in almost £1m of new business briefs
- Completed an in depth sales course (Sandler sales).
Education
2:1 Accounting & Finance BA Hons - Business
Nottingham Trent University
Nottingham 01.2012 - 01.2015
Skills
- Customer-focused
- CRM development
- Operational system design
- Customer success strategy
- Data-driven decision making
- Cross-functional collaboration
- Process optimisation
- Dashboard development
- Digital transformation
- Problem-solving
- Communication skills
- Customer Support
- Onboarding programmes
- Churn reduction techniques
References
References available upon request.
Hobbies
- Investor
- Golf
- Basketball player, played for Team GB in an international basketball tournament
- Competent in modern conversational Hebrew
- Music; play drums and guitar
Timeline
Operations Manager
Mega Marble LTD
06.2024 - Current
Product and Operations Manager & Head of Customer Success
BookPebble
07.2020 - 06.2024
Co-founder & CMO
418SEC (exit)
05.2018 - 03.2022
Business Development & Operations Manager
Mega Marble Ltd
01.2017 - 01.2021
Client Relations and Development Manager
The Brand Conspiracy and Associates LTD
01.2017 - 01.2018
2:1 Accounting & Finance BA Hons - Business
Nottingham Trent University
01.2012 - 01.2015