Jake McManus
St. Helens,United Kingdom
Summary
Results-driven professional with a strong track record in fast-paced, client-facing environments. Proven ability to build relationships and exceed targets consistently on a weekly and monthly basis. Quick learner with proficiency in various working platforms and Microsoft Office applications. Background in hire controller roles and sales, complemented by strong communication and customer service skills to foster business growth with clients.
Overview
11
11
years of professional experience
Work history
Hire controller
Pickerings hire
Manchester
04.2024 - Current
- As a hire controller, I would deal with all accommodation enquiries large or small, these would be for all different types of customers. Whilst in this role, I took on a multitude of responsibilities including dealing with enquiries, orders, and anything in between from the public as well as working alongside large, corporate accounts. I also had my own accounts that I would touch base with weekly to see if they needed any additional equipment or prospect for any upcoming site that they would require equipment for. Here I would handle one of Speedy’s largest clients overseeing 7/8 active sites whilst getting the next phase of the site mobilised, where each site would have several different suppliers per site. This would be alongside my daily jobs such as,
- Handled inbound calls on a daily basis in a busy fast paced department.
- Handle my own in-house accounts where I would be checking in with them a few times a month to prospect new work from them and check progress of active sites
- Developed strong relationships with clients through excellent customer service skills.
- Responded to enquiries via email, phone, whilst resolving issues efficiently and professionally whilst providing effective and timely resolutions to a range of customer enquiries.
- Responded promptly to customer enquiries, providing accurate information about products and services available for hire.
Project assistant
Speedy hire
Haydock
08.2022 - 04.2024
- As a project assistant at speedy I would deal with all accommodation enquiries large or small, these would be for all different types of customers. Whilst in this role, I took on a multitude of responsibilities including dealing with enquiries, orders, and anything in between from the public as well as working alongside large, corporate accounts. I also had my own accounts that I would touch base with weekly to see if they needed any additional equipment or prospect for any upcoming site that they would require equipment for. Here I would handle one of Speedy’s largest clients overseeing 7/8 active sites whilst getting the next phase of the site mobilised, where each site would have several different suppliers per site. This would be alongside daily jobs such as,
- Handled 75-150 inbound calls on a daily basis in a busy fast paced department.
- Placed and submitted orders in an order entry system as well as cancel upon request and/or track deliveries, processing credit card payments for orders and managing accounts receivables.
- Responded to enquiries via email, phone, and webchat, whilst resolving issues efficiently and professionally whilst providing effective and timely resolutions to a range of customer enquiries.
Sales Executive
BeSure Group
Knowsley
04.2022 - 06.2022
- As a Sales Executive for the BeSure Group I would be contacting customers that had made an online enquiry with ourselves regarding a new boiler for their property. My job would be to gather the information needed so that the right size boiler would be fitted to the property and any other additional parts where needed and provided the customer with the best information and quote possible for the boiler.
Sales Assistant
Martin dawes
Warrington
08.2020 - 04.2022
- As a Sales Assistant, my main responsibilities are to assist customers and ensuring the smooth transaction of goods in the store. I help customers by answering questions regarding products that we sell, process the sale of the item in the store or over the phone and supervise the regular restocking of the store's products also making sure that the store is always clean and tidy
- Worked with team to complete daily and weekly routines that kept shop safe, clean and tidy.
- Used knowledge of the sales lines and customers' preferences to reach individual and store sales targets.
- Achieved sales targets by providing genuine service and actively listening to customer needs.
Samsung service technician
Martin dawes
Warrington
01.2018 - 07.2020
- Here I would be fixing damaged mobile phones and electrical goods, also I would be on the front desk dealing with customers and their damaged products. I would also be dealing with ordering the stock parts that we kept on site so that we could fulfil our targets of getting the devices fixed and out within the time frame promised to the customer.
Sales Administrator
Handepay merchant services
St. Helens
02.2017 - 12.2018
- Here would be processing applications that customers had filled out applying the add out card terminal services to their store, I would be dealing with customers over the phone and making sure that we had all the correct information needed for the applications to be processed and approved to get the customer the service that they required.
Sports Leader
Challenger Sports
Chicago, United States of America
04.2015 - 01.2017
- Whilst was in the states I would be working with a sports club and I would have my own team where I would be training them 2/3 times a week and help the club progress as a whole giving them new ideas. I would also be training the club coaches to help better their own teams.
- Also whilst here I would be doing summer camps where I would be the camp leader and would have to deal with the parents of the players answering any questions they had regarding the camp, some camps that I was the leader of there would be 5/6 other coaches and 150-200 children on camp that I would have to over see and makes sure everything ran smoothly and to the high standards of the company.
Education
Higher professional diploma - Sport and recreation management
Archbishop beck college
LiverpoolGCSEs/A levels - Award in principles of coaching sport
Cowley international college sixth form
St. HelensGCSEs/A levels - Certificate and diploma in increasing participation in sport
Cowley international college sixth form
St. HelensGCSEs/A levels - Certificate in activity leadership
Cowley international college sixth form
St. HelensGCSEs - Maths
Cowley international college
St. HelensGCSEs - Science
Cowley international college
St. HelensGCSEs - English
Cowley international college
St. HelensGCSEs - Mechanical engineering
Cowley international college
St. HelensDuke of Edinburgh -
Cowley International College
St. HelensSkills
- Communication and customer service skills to deal with clients and keep them happy
- Business knowledge – in-depth product knowledge so that I can answer any questions that a customer may have regarding the products
- Attention to details to display products at their best and keep the shop floor clean and tidy
- CRM systems use such as salesforce
- Self-Motivation and dependability
- Customer negotiation
Affiliations
- Golf
- Football
Timeline
Hire controller
Pickerings hire
04.2024 - Current
Project assistant
Speedy hire
08.2022 - 04.2024
Sales Executive
BeSure Group
04.2022 - 06.2022
Sales Assistant
Martin dawes
08.2020 - 04.2022
Samsung service technician
Martin dawes
01.2018 - 07.2020
Sales Administrator
Handepay merchant services
02.2017 - 12.2018
Sports Leader
Challenger Sports
04.2015 - 01.2017
GCSEs/A levels - Award in principles of coaching sport
Cowley international college sixth form
GCSEs/A levels - Certificate in activity leadership
Cowley international college sixth form
GCSEs - Maths
Cowley international college
GCSEs - Science
Cowley international college
GCSEs - English
Cowley international college
GCSEs - Mechanical engineering
Cowley international college
Higher professional diploma - Sport and recreation management
Archbishop beck college
GCSEs/A levels - Certificate and diploma in increasing participation in sport
Cowley international college sixth form
Duke of Edinburgh -
Cowley International College