Jake Law
Summary
Highly organised and detail-oriented coordinator with proven experience managing complex processes, stakeholder communication, and operational workflows across international teams. Strong background in production scheduling, resource coordination and data accuracy, with hands-on experience supporting order processing, reporting, and cross-functional collaboration. A proactive problem-solver with a track record of improving efficiency and ensuring seamless customer service delivery.
Overview
12
12
years of professional experience
Work History
EMEA Custom Shop Service Coordinator
Fender Musical Instruments Corporation
10.2018 - Current
- Coordinate end-to-end processing of Custom Shop orders across EMEA and US teams, managing timelines, priorities, and stakeholder communication.
- Function as a pivotal point of contact for dealers and internal teams, ensuring clear communication of updates, changes, and delivery expectations.
- Support operational planning by consulting with factories on build schedules, availability, and order fulfilment.
- Help to organise a bi-yearly sales event in Central London, for our dealer network to attend and view the latest products. This includes locating venue, booking bands/entertainment, ordering stock from the US and the general set up and pack down of the event itself.
- Maintain accurate records across systems (SAP, Zendesk), ensuring data integrity and consistency.
- Manage high volumes of requests including returns, parts, and repair workflows, ensuring timely resolution.
- Support sales teams with order creation, tracking, and reporting to enable efficient resource planning.
- Identify and resolve process issues, improving turnaround times and customer experience.
Customer Sales & Support Advisor
Fender Musical Instruments Corporation
04.2018 - 10.2018
- Delivered high-quality customer support across multiple channels, managing queries efficiently and accurately.
- Processed orders and pricing requests while maintaining up-to-date system records.
- Collaborated with internal teams to ensure smooth execution of sales operations.
Customer & Technical Support Associate
Guitar Village Ltd
05.2014 - 04.2018
- Coordinated stock logistics with suppliers and customers, ensuring compliance with shipping and operational requirements for timely delivery.
- Purchasing new and second-hand stock for both the shop floor and online sales platform.
- Updated online systems, processed orders, and ensured data accuracy to support seamless operations.
- Managed invoice processing and payments promptly to meet suppliers’ early settlement terms.
- Supported sales and marketing initiatives, including campaign planning and execution.
- Provided exceptional customer service, fostering strong client relationships across multiple channels to enhance customer satisfaction.
- Worked in a small team environment to manage differing priorities and operational demands.
Education
BTEC - Music Technology & Production
South Downs College
Havant, HAM9 GCSEs - A–C
Bohunt Secondary School
Liphook, HAMSkills
- Resource coordination & scheduling
- Data management & reporting accuracy
- Stakeholder communication & relationship management
- Process optimisation & problem solving
- Financial administration & order/invoice support
- Strong Excel / Microsoft Office/Google Workspace capability
- Cross-functional collaboration (EMEA & global teams)
- Microsoft Office Suite
- Google Workspace
- SAP
- Zendesk / CRM systems
- Tableau
- FileMaker
- Dynamics
Personal
Effective communication and relationship-building skills across diverse stakeholders., Proven ability to manage multiple priorities and work to deadlines., Performs and performed as bassist/guitarist on multiple UK and European tours, including Dubai. Ensuring audience engagement and high-performance standards across diverse venues.
Timeline
EMEA Custom Shop Service Coordinator
Fender Musical Instruments Corporation
10.2018 - Current
Customer Sales & Support Advisor
Fender Musical Instruments Corporation
04.2018 - 10.2018
Customer & Technical Support Associate
Guitar Village Ltd
05.2014 - 04.2018
BTEC - Music Technology & Production
South Downs College
9 GCSEs - A–C
Bohunt Secondary School