Jake Kibble-Anderson
Walton-on-Thames,Surrey
Summary
Highly skilled professional with expertise in different levels of the motor trade. Demonstrates excellent computer skills and proficiency in claims systems, Microsoft Office and CRM software use. Committed to leveraging skills for continued career growth and success.
Overview
14
14
years of professional experience
4
4
years of post-secondary education
Work history
Claims Engineer (Extended warranty)
Allianz Insurance (BMW, BMW Motorrad, MINI)
Farnborough, Hampshire
2024.10 - Current
- Managed complex insurance claims for successful resolution.
- Ensured customer satisfaction by promptly resolving claims disputes.
- Providing communication between the manufacturer, the retailers and the customers.
- Processed inbound customer calls promptly to meet call-handling timeframe targets.
Warranty Agent
Canyon UK
Chessington, London
2022.09 - 2024.09
- Processed all incoming warranties, ensuring accurate record-keeping and prompt actioning.
- Managing customer relationships to achieve high satisfaction rate.
- Answering calls and resolve queries within target timeframes to achieve KPIs.
- Use interpersonal skills to deliver excellent internal and external customer service.
- Supported the events team during events helping with bike demo's and networking with potential new customers.
Area Manager
Velorution
London
2020.04 - 2022.09
- Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
- Developed strong teams by skilfully recruiting, orienting and training loyal, hard-working employees.
- Liaised regularly with senior management to discuss operational updates and improvements.
- Managed team of twenty staff, driving performance with motivational strategies to exceed sales targets.
Store Manager
Velorution
London
2019.03 - 2020.03
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Oversaw visual merchandising efforts that enhanced overall store appearance.
- Completed opening and closing procedures each day.
- Assisted in recruiting, hiring and onboarding store staff.
- Led training sessions for new employees, equipping them with necessary skills and knowledge.
Store Manager
GetGeared
Leatherhead
2018.04 - 2019.02
- Conducted performance appraisals for staff members, providing constructive feedback and identifying areas for improvement.
- Assisted in recruiting, hiring and onboarding store staff.
- Provided excellent customer care through prompt complaint resolution and quality of service.
- Managed staff rosters, ensuring adequate coverage during peak times.
- Completed opening and closing procedures each day.
Sales Assistant
Velorution
London
2017.07 - 2018.04
- Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Apprentice Light Vehicle Technician/Mechanic
Jaguar Lancaster Sevenoaks
Sevenoaks
2013.10 - 2017.06
- Adjusted quickly to new environments, working confidently with minimal supervision.
- Attended necessary training and completed assessments.
- Embraced feedback from supervisors and peers to improve performance.
- Engaged in on-the-job training to enhance skills/gain my qualification.
- Completed related coursework on time and to high standard.
- Kept up-to-date with latest automotive technologies through continuous professional development courses.
- Used advanced diagnostic equipment to detect electrical issues accurately and efficiently.
- Carried out scheduled and routine maintenance on small and large vehicles.
- Carried out full technical and diagnostic tests to assess vehicle issues and provide best-possible resolutions.
- Documented work logs and repairs to maintain accurate records.
Sales Assistant
J&S Accessories
New Malden, City of London
2012.11 - 2013.05
- Advising customers on purchases, increasing my product knowledge and helping keep to the general standards of the store.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
Education
GCSE or equivalent - English
Glenthorne High School
Sutton 2008.01 - 2012.01
NVQ Level 3 - Light Vehicle Maintenance
Jaguar
Sevenoaks2017-02
Skills
Mechanical skills (Light Vehicle Technician)
Excellent computer skills
Problem solver
Microsoft Office
HVAC qualified
Retail Sales
Strategic Planning
CRM software use
Business development
Comprehensive communication
Attributes
- Mechanically minded - I am able to think with a technical view on things.
- Excellent computer skills - I am proficient in all major programmes and am dedicated to improving continuously.
- Ability to work independently with no supervision but also effectively collaborating effectively in team environments.
- Strong time management and prioritisation skills.
- Problem solver/Decision maker - I can use my initiative and think on my feet to solve problems that arise suddenly.
- Communication - I can communicate very clearly and efficiently in any format.
- Highly self-motivated - Always hardworking to get to a better place in my career, always trying to broaden my skills.
Hobbies
- Fixing/repairing/modifying things
- Cars
- Motorcycles
- Bicycles
References
References available upon request.
Timeline
Claims Engineer (Extended warranty)
Allianz Insurance (BMW, BMW Motorrad, MINI)
2024.10 - Current
Warranty Agent
Canyon UK
2022.09 - 2024.09
Area Manager
Velorution
2020.04 - 2022.09
Store Manager
Velorution
2019.03 - 2020.03
Store Manager
GetGeared
2018.04 - 2019.02
Sales Assistant
Velorution
2017.07 - 2018.04
Apprentice Light Vehicle Technician/Mechanic
Jaguar Lancaster Sevenoaks
2013.10 - 2017.06
Sales Assistant
J&S Accessories
2012.11 - 2013.05
GCSE or equivalent - English
Glenthorne High School
2008.01 - 2012.01
NVQ Level 3 - Light Vehicle Maintenance
Jaguar