Jake Karchinski
Eastbourne,East Sussex
Summary
Hardworking, highly motivated professional eager to lend combined knowledge and skills to enhance business performance. Operates well in both individual and team capacities, leveraging seasoned work ethic to quickly adapt to different processes and drive company objectives. Resourceful and results-driven with a passion for growth and efficiency to meet company needs and increase service value.
Overview
14
14
years of professional experience
2024
2024
years of post-secondary education
Work history
Retention advisor
Hastings Direct
Bexhill-on-Sea, East Sussex
05.2024 - Current
- Maintained strict adherence to time schedules and performance metrics
- Consistently hit KPIs and contributed to team-wide goals
- Collaborated with colleagues to meet company objectives and deliver high-quality service
- Earned “Best Newcomer” award for outstanding performance upon joining
- Regularly exceeded targets and maintained strong customer satisfaction ratings
Bicycle Mechanic and Store Manager
Proper Cycling
Uckfield, East Sussex
08.2023 - 03.2024
- Communicated effectively with customers regarding repair estimates and timelines.
- Ordered accurate amounts of parts and supplies to maintain necessary inventory.
- Running the store day to day.
- Opening up and locking down the store.
- Helped customers select bicycles that fitted body sizes and intended bicycle uses.
- Diagnosed and addressed mechanical issues with bicycle components.
- Expertly repaired a variety of bicycles, from mountain bikes to BMXs.
- Demonstrated safe practices when handling tools, parts, and materials related to bicycle repair work.
- Used wide variety of test procedures and equipment to trace hard-to-locate defects or problems.
- Committed to delivering excellent customer service while working in a fast-paced environment.
Specialist
Halfords
Eastbourne, East Sussex
06.2018 - 08.2023
- Attended management meetings to record new directives and information, offering insights and suggestions to improve procedures.
- Analyzed business data to identify trends and improve efficiency.
- Performed day-to-day assignments in addition to oversight duties.
- Hired and onboarded new associates, providing ongoing training and constructive feedback.
- Achieved desired revenue goals through the leadership and motivation of employees.
Marshal
Westskates Skatepark
Eastbourne, East Sussex
09.2011 - 09.2012
- Looked after the safety of riders.
- Data entry of all members.
- Cleaning of the park.
- Sales and repairs.
Education
B Tech - Music
Sussex Downs College
GCSE - undefined
Bishopbell C of E
Full certificate NCFE Level 2 Award in Creative Craft using music composition
Skills
- Training Junior Team Members
- Contractual Obligations
- Workload Prioritization
- Complex Problem-Solving
- Stock Management
- Store Merchandising
- New Product Information
- Efficient Service
- Time Management
Custom
Studio Competency, Pass, 07/01/11
Timeline
Retention advisor
Hastings Direct
05.2024 - Current
Bicycle Mechanic and Store Manager
Proper Cycling
08.2023 - 03.2024
Specialist
Halfords
06.2018 - 08.2023
Marshal
Westskates Skatepark
09.2011 - 09.2012
GCSE - undefined
Bishopbell C of E
Full certificate NCFE Level 2 Award in Creative Craft using music composition
B Tech - Music
Sussex Downs College
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