Jake Hollins
Greater Manchester ,Rochdale
Summary
Dedicated professional with expertise in delivering exceptional customer service and improving customer satisfaction metrics. Trains new employees on company policies and sales techniques to ensure compliance with service standards. Collaborates with senior management to address customer needs and maintain high morale within the team.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Alliance Automotive
Rochdale
05.2024 - Current
- Managed 26-person team alongside branch manager to sustain daily branch operations.
- Covered branch operations during annual leave while completing assigned tasks on time.
- Opened and closed branch operations, completing day-to-day start-up and shut-down checks.
Managed team members, delivering daily targets through shift planning and follow-ups.
Processed daily banking records accurately, verifying transactions before closing each business day. - Monitored staff performance and developed improvement plans.
- Trained new employees on company policies, customer service excellence, and sales techniques.
- Coordinated with senior management to implement strategic plans for revenue growth.
- Resolved escalated customer complaints by offering practical solutions and maintaining professionalism.
Mechanic / Tech fitter
Halfords
Greater Manchester , Oldham
02.2022 - 03.2024
- Handle daily customer service support, upholding confidence and professionalism for major brands.
- Replaced bulbs, batteries, stereo, dash cams, tyres, brakes, suspension, exhausts during servicing.
- Identified mechanical faults, determined causes and ordered new parts to resolve issues.
- Performed routine maintenance checks, including oil changes, tyre rotations, and fluid top-ups, to prevent future mechanical failures.
- Performed preventive and corrective maintenance to reduce faults.
- Removed old oil, replace filters and added correct amount of new oil.
- Upsell tyres and related services, recommending full sets when required.
- Operated a variety of power tools and manual equipment with proficiency, maintaining a safe work environment.
- Operated hand and machine tools safely and responsibly for reduced risk.
Branch Manager
Motor Parts
Greater Manchester , Manchester Trafford park
05.2021 - 03.2022
- Managed daily operations of branch, overseeing staff performance and customer service standards.
- Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
- Developed and implemented strategies to increase sales and profitability within the branch.
- Fostered a positive working environment, promoting teamwork and employee satisfaction.
- Analysed financial reports to monitor branch performance and identify areas for improvement.
- Prepared and presented reports on branch performance, trends, and forecasts to senior management.
- Developed successful strategies and policies, meeting organisational needs and implementing improvements.
- Established and maintained productive relationships with key business clients to secure long-term business.
- Oversaw recruitment, training, and development of staff to enhance branch productivity.
- Controlled expenses and allocated financial resources to reach budget goals.
- Liaised with senior management to align branch objectives with overall company goals.
- Established company targets based on previous performance and predicted forecasts.
- Reviewed reports, recommendations and requests from subordinate leadership.
- Monitored compliance with regulatory requirements to uphold legal and ethical standards.
- Directed marketing campaigns and promotional activities to increase brand awareness and attract new customers.
- Built successful business culture focused on performance optimisation and goal attainment.
Used Car Sales Executive
Oldmill Car Sales
Greater Manchester , Oldham
01.2018 - 04.2021
- Negotiated closures by successfully overcoming customer objections through skilful sales techniques and extensive product knowledge.
- Negotiated sales deals with precision, securing profitable outcomes for the dealership whilst meeting customer budgets.
- Developed and maintained strong relationships with customers, resulting in increased repeat and referral business.
- Upsold on care packages, warranties, and service plans
- Managed the entire sales process from initial enquiry through to post-sale follow-up, ensuring a seamless experience.
- Demonstrated comprehensive knowledge of car models, features, and specifications to advise customers effectively.
- Maintained an up-to-date understanding of automotive technology advancements, sharing insights with customers.
- Gathered and acted upon customer feedback to improve service delivery and increase customer satisfaction scores.
- Coordinated with the finance department to offer competitive finance packages, facilitating easier purchase decisions.
Driver
Euro Car Parts
Greater Manchester , Rochdale
06.2016 - 01.2018
- Used safe driving practices at all times when operating vehicles.
- Delivered goods and services to customers on time and made sure they were in excellent condition.
- Collected and delivered goods and materials.
- Maintained vehicle in optimum condition for safety and reliability.
Education
NVQ Level 2 - Motor Vehicle studies
Hopwood Hall College
Rochdale2012
GCSEs - Maths, English, chemistry, IT, Engineering
Wardle High school
Rochdale Skills
- Team management
- Customer service
- Sales strategy
- Performance monitoring
- Staff training
- Revenue growth
- Conflict resolution
- Process improvement
- Leadership proficiency
- Staff mentoring
- Outstanding customer service
- Negotiation
- Profit and Loss Analysis
- General office administration
- Recruitment and hiring practices
- Invoicing
- HR policies and procedures
- Reliable follow-through
- Positive attitude
- Creative thinking
- Customer service excellence
Timeline
Assistant Manager
Alliance Automotive
05.2024 - Current
Mechanic / Tech fitter
Halfords
02.2022 - 03.2024
Branch Manager
Motor Parts
05.2021 - 03.2022
Used Car Sales Executive
Oldmill Car Sales
01.2018 - 04.2021
Driver
Euro Car Parts
06.2016 - 01.2018
NVQ Level 2 - Motor Vehicle studies
Hopwood Hall College
GCSEs - Maths, English, chemistry, IT, Engineering
Wardle High school