Jake Henry
Falmouth,Cornwall
Overview
8
8
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations Manager
Bowman Yacht Charters
Falmouth, Cornwall
2021.03 - Current
- Oversaw yacht maintenance, ensuring operational efficiency and timely completion of all repairs
- Performed engine checks and servicing, resolving minor issues
- Prepared yachts for charter and training courses
- Conducted comprehensive yacht handovers, discussing operational guidelines with clients and skippers
- Crewed on charters exploring the south Cornish coastline with clients
- Resolved client issues during charters, coordinating local assistance and ensuring marina safety
Front of house team member
Budock Vean Hotel
Falmouth, Cornwall
2019.08 - 2021.03
- Enhanced customer satisfaction by promptly attending to queries and requests.
- Managed table settings for optimal dining experience.
- Delivered excellent customer service through friendly and polite interaction.
- Mitigated complaints effectively by empathetically listening and offering solutions.
Food and Beverage Assistant
National Trust
Wilmslow, Cheshire
2017.02 - 2018.11
- Demonstrated exceptional customer service by promptly attending to diner's needs.
- Assisted in inventory management for efficient stock control.
- Trained new team members, contributing to staff proficiency.
- Resolved customer complaints efficiently, fostering positive relations and repeat business.
Education
Bachelor of Arts - Sustainable product design
Falmouth University
Falmouth 2018.09 - 2022.06
A-Levels - Art, Electronics, Chemistry
The Manchester Grammar School
Manchester 2016.09 - 2018.06
Skills
- Photography
Certification
RYA Dayskipper practical and theory
RYA Yachtmaster theory
RYA Powerboat level 2
References
References available upon request.
Timeline
Operations Manager
Bowman Yacht Charters
2021.03 - Current
Front of house team member
Budock Vean Hotel
2019.08 - 2021.03
Bachelor of Arts - Sustainable product design
Falmouth University
2018.09 - 2022.06
Food and Beverage Assistant
National Trust
2017.02 - 2018.11
A-Levels - Art, Electronics, Chemistry
The Manchester Grammar School
2016.09 - 2018.06
RYA Dayskipper practical and theory
RYA Yachtmaster theory
RYA Powerboat level 2