Jake Essen

• Ensured efficient delegation to streamline kitchen operations.
• Facilitated effective communication and organization.
• Exhibited strong problem-solving skills to achieve steady performance.
• Ensured exceptional service delivery with a focus on detail and reliability.
• Maintained high kitchen hygiene standards, cleanliness, and organisation, meeting rigorous health and safety guidelines.

• Developed customised solutions for high-profile clients, including JPMorgan, Google and KLM, to optimise workplace functionality.
• Welcomed guests warmly when entering the hotel, registering arrival on booking systems.
• Conducted check-out procedures, issued invoices, and collected feedback to improve future guest experiences.
• Managed telephone enquiries, efficiently handling reservations, cancellations, and booking modifications.

• Co-founded and co-created a society using the university processes.
• Organized impactful events by securing top private equity professionals as speakers.
• Addressed questions about the field from students.
• Developed a network of students and cultivated a self-governed community.

- Resolved customer queries through phone and email to ensure high satisfaction levels.
- Assisted customers with inquiries, feedback, and complaints to enhance service experience.
- Managed customer service calls, efficiently addressing issues to uphold brand reputation

-Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.

-Performed 160% of target through all periods of employment

-Comms lead, delivering and developing weekly business updates

-area source manager, lead the complete redesign and implementation of company resources in cooperation with senior management

• Delivered strategic-level digital marketing insights to local SMEs.
• Analyzed economic data to enhance decision-making processes.
• Managed tactical-level communication efforts.
• Personalized outreach initiatives contributed to company growth.
• Examined competitive landscapes within client industries.