Jake Davey
Kingsteignton,Devon
Summary
A skilled and personable hospitality manager passionate about engaging with people and building a successful workplace culture to drive success.
Greatest strengths lie within ability to connect and engage with colleagues, stakeholders and external partners to develop professional relationships that benefit and support the business.
Comfortable in adapting to evolving professional landscapes, identifying requirements and taking proactive action to deliver a smooth and optimised customer experience.
Looking to take the next step in my career, taking my knowledge and experience and seeking a new challenge and transitioning beyond the hospitality sector.
Overview
9
9
years of professional experience
Work history
Shift Manager
JD Wetherspoon PLC
, Devon
2023.03 - Current
- Oversee direct line management of 50+ person team across multiple branches of the business, maintaining strong cross-operational knowledge and coordinating with senior leadership to determine objective progress and identify opportunities for growth and development.
- Conduct weekly sales performance review using various KPI trackers across multiple reporting systems to deliver comprehensive analysis in order to further inform forecasting and labour demand requirements. Coordinate findings with Pub Manager and Area Manager to identify and allocate required resources to optimise performance.
- Act as People Operations Lead for a 60+ employee team. Highly experienced managing ER cases with extensive knowledge regarding internal HR policies and procedures. Experience includes implementing Performance Action Plans, Capability Meetings, and Personal Improvement Plans; and conducting formal personnel and disciplinary meetings. All outcomes and resolutions delivered considerate to the needs of the business and employee concerns.
- Act as Stock Management Lead, implementing and managing stock control to deliver sustained incremental growth and reduce product wastage. Utilise internal operating systems to conduct routine stock orders and ensure complete product availability. Liaise with Regional Retail Auditor to deliver sustained positive internal audit results.
- Act as Internal Recruitment Lead, managing recruitment and induction process to deliver sustained staffing levels, working closely with central personnel team to ensure comprehensive compliance with UK Home Office requirements.
- Operate in the role at an expanded number of sites across the South West, supporting new franchise openings, alongside providing new starter training and development across multiple neighbouring sites.
Shift Leader
JD Wetherspoon PLC
, Devon
2021.01 - 2023.03
- Oversaw direct line-management of a 30+ employee team, delivering Performance Improvement Plans, managing Attendance Review Meetings and administering reasonable adjustments. Supervise site floor to deliver consistent standards of excellent customer service whilst maintaining seamless operating standards.
- Conducted routine financial performance analysis based on P&L to identify areas of success and improvement, providing feedback and assessment to Pub Manager.
- Coordinated with the senior leadership team to deliver an effective recruitment strategy, organising and conducting probation reviews to increase staff stability.
- Increased staff productivity by implementing tailored training opportunities based on VARK model to identify areas of improvement and subsequently deliver comprehensive training.
- Operated with 5+ additional sites to provide support and expertise across the South Devon area, networking with professional peers to develop working relationships.
Associate
JD Wetherspoon PLC
Newton Abbot, Devon
2017.07 - 2021.01
- Operated within a 20+ person team, performing opening and closing routines whilst engaging with team members to develop and implement effective procedures for deliver excellent daily customer service, ensuring correct specification in all products delivered whilst adherent to all standard operating procedures to maintain a safe working environment.
- Identified growth opportunities and implemented promotional strategies via visual displays to increase footfall during high-traffic seasons whilst maintaining service standards at all times, demonstrating sustained high level product to enhance customer experience and drive sales.
- Trained new staff members effectively in the use of POS Systems, ensuring "Best In Class" service standards and customer experience were maintained at all times to maximise customer retention.
Education
Bachelor of Arts - History
University of Plymouth
PlymouthA-Levels - History, English
Teign School Academy
Kingsteignton, DevonGCSEs - Mathematics, English
Teign School
Kingsteignton, DevonSkills
- Proficiency in administrative and clerical experience using Microsoft 365 including Word, Outlook, Sharepoint and Excel
- Additional experience in sector-specific software including Aztec, Amris, ResourceLink, Trinity and WISDOM
- Managing fluctuating budgetary requirements in conjunction with performance financial targets to maximise income potential
- Logistics coordination, working with extended management team to maintain and deliver sustained USP over rival competitors
- Strong interpersonal skills, concise communication and ability to engage with peers to maximise performance potential
Timeline
Shift Manager
JD Wetherspoon PLC
2023.03 - Current
Shift Leader
JD Wetherspoon PLC
2021.01 - 2023.03
Associate
JD Wetherspoon PLC
2017.07 - 2021.01
Bachelor of Arts - History
University of Plymouth
A-Levels - History, English
Teign School Academy
GCSEs - Mathematics, English
Teign School