Jake Bowen

After joining the Community team as a team lead, I quickly moved into management role leading a team of two people in driving the growth, engagement and impact of the Home Host Community team across Northern Europe, Middle East and Africa.

• Implemented a new data-driven growth performance tracker to better track our growth strategies, which was quickly adopted by the EMEA team.
• Took responsibility for hosting weekly team meetings, setting agendas, updating trackers, and assigning tasks, all geared towards successfully achieving our teams targets.
• Influenced cross-functional teams to adopt a Community growth tactic within their campaigns - the first of its kind in the territory.

My role grew and developed over the years to adjust with the team and companies priorities, with a continued focus on driving supply and demand of Airbnb Experiences, while also leading and supporting a number of global initiatives.

• Began my role focusing on growing our key account revenue across Northern Europe, achieving 145% growth in the first year verses a target of 141%.
• With the outbreak of Covid-19, supported the launch of Online Experiences through recruitment and onboarding of new supply, including prospecting, onboarding and account managing two of the top 10 performing Online Airbnb Experiences globally.
• Moved to focus on the travel rebound strategy and created and implemented a new supply lever - called 'declined campaign' - which went on to be the second best performing supply lever globally with a conversion of 5.43%, above the average of 2.8%.
• Tasked with growing the companies largest accounts globally on Airbnb Experiences, achieving 1.31x YoY growth through the creation and implantation of strategic account management and regular business reviews.
• Continuously working cross-functional with multiple stakeholders to influence support for a team typically underfuned.

After bringing on new business, I moved into a role focused on maximizing the business opportunity within my accounts. Focused on selling the recruitment and training services of BMS, I was also responsible for managing, cross-selling and the renewal of the companies largest accounts across London.

• Creating and maintaining strong and mutually beneficial relationships with 50 of the largest spending accounts in London
• Define, implement and execute account sales plans in-line with over-achieving targets
• Identifying opportunities for growth with these accounts before educating, challenging and implementing new recruitment and training processes with these clients
• Reporting to a Partner of the business on pipeline, forecasts and key account metrics
• 2018 Q1: Achieved revenue of £98,000 versus target of £75,000 including top biller in London in Q1
• 2018/19: Achieved revenue of £346,000 versus target of £300,000

A new business role focused on managing the entire sales cycle, including prospecting, outreach, engagement, discovery, closing and onboarding clients to our operations team.

• 2017 Q1: Top biller across the UK achieving revenue of £111,698 versus target of £60,000
• 2017/18: Achieved revenue of £230,343 versus target of £230,000
• 2016/17: Achieved revenue of £202,722 versus target of £180,000
• 2015/16: Achieved revenue of £113,179 versus target of £75,000

Responsible for building the sales funnel and lead generation, using scaled outreach tactics to drive awareness of services to new clients.

Starting as a Front Desk Representative at the prestigious hotel while studying at university, before moving to a full-time role as Guest Relations Executive. This role included acting Manager on Duty of the hotel, along with Concierge and Guest Relation duties

As part of my degree, began a six month internship as a Front Desk Agent at a demanding 429 acre resort before became Front Desk Supervisor for the majority of the six months.