Jake Borthwick
Stockport,United Kingdom
Summary
Experienced in providing high-quality cleaning services for both residential and commercial clients. Strong foundation in window cleaning techniques, ensuring a spotless finish on every job. Detail-oriented and comfortable working at heights, utilizing ladders and scaffolding safely. Committed to delivering exceptional service and maintaining high standards of cleanliness.
Overview
1
1
Certification
3
3
years of professional experience
Work history
Domestic & Commercial Window Cleaner
Crystal Clear Ltd
Stockport, Greater Manchester
2024.10 - Current
- Used eco-friendly products in all tasks promoting sustainable business practices.
- Ensured punctuality for all appointments, demonstrating respect for client's time and schedules.
- Established strong rapport with clients through friendly, professional communication and excellent service delivery.
- Carried out risk assessments for each job to ensure safe working conditions.
- Upheld meticulous cleanliness standards resulting in high repeat-business rate.
- Achieved streak-free results by using the correct mix of cleaning solutions.
- Cleaned interior glass surfaces without causing any damage to surrounding furnishings or fixtures.
- Adhered strictly to health and safety regulations during all tasks performed on-site or off-site.
- Handled ladder positioning securely to access hard-to-reach windows whilst maintaining safety protocols.
- Improved customer satisfaction with detailed cleaning of all windows, frames, and sills.
- Rinsed and cleaned gutters to remove dirt and debris.
- Operated reach and wash systems to provide ground-level cleaning.
- Used water-fed poles to clean customer windows to specification.
- Maintained equipment and material used for cleaning purposes.
Store Colleague
Tesco Extra
2024.06 - 2024.09
- Delivering department routines.
- Manually condensing stock and handling products with care to maintain product quality.
- Championing the reduction of food waste.
- Following company policies and adhering to health and safety guidelines.
- Replenishing products within my store and section.
- Accept deliveries into the store and store as per policy and procedure.
- Being knowledgeable about the products and services in my store and section.
Lifeguard
Life Leisure Stockport
Stockport
2024.03 - 2024.06
- Performed daily maintenance of pool area, including chemical testing, monitoring pool temperature and cleaning debris.
- Provided assistance to swimmers in distress, including rescuing them from hazardous water conditions.
- Performed rescue and first aid operations for injured swimmers, resulting in successful recovery for all victims.
- Identified and corrected unsafe behaviours of swimmers, such as running, diving and horseplay.
- Trained and certified new lifeguards in safety protocols and emergency procedures.
- Demonstrated and explained the use of lifesaving equipment to guests and visitors of the facility.
- Monitored and evaluated water chemistry and quality to ensure a safe swimming environment.
- Performed daily maintenance tasks such as cleaning and disinfecting pool and deck areas.
- Inspected and tested life-saving equipment for proper functioning, including rescue tubes and communication radios.
- Conducted daily safety inspections by checking pool areas, equipment, and supplies.
Warehouse Operative
THG Warehouse Manchester
Manchester
2023.10 - 2024.06
- Performed regular cycle counts to verify stock levels and investigate discrepancies
- Improved inventory accuracy by implementing a system to track products entering and leaving the warehouse.
- Provided quick and efficient service to customers by picking and packing orders in a timely manner.
- Maintained a safe and organized workspace.
- Utilized a computerized system for tracking orders.
- Ensured the timely and accurate processing of orders by unloading and loading products.
- Learned and followed all store policies and procedures, resulting in fewer mistakes and improved customer service.
- Processed transactions accurately and efficiently, ensuring that all transactions were completed within the established timeframe.
- Reported damaged packages and equipment to supervisor immediately.
- Organized packages for efficient loading and unloading.
- Maintained a clean and organized work area.
Education
GCSE Grade - Combine Science, Mathematics, English, Spanish, PE, Geography
Stockport School
Stockport 9 2017 - 6 2022
Skills
- Fast Learner
- Decision Making
- Time Management
- Teamwork
- Ability to Multitask
- Adaptability
- Microsoft Office
- Ability to Work Under Pressure
- Communication Skills
- Effective Time Management
- Computer Skills
- Ability to Work in a Team
- Customer Service
- Extension pole handling
- Chemical use competence
- Comfort in high places
- Water-Fed pole proficiency
- Resilience under weather conditions
- Exterior maintenance awareness
- Weather condition understanding
- Conservatory roof cleaning
Certification
- Apr 2024 — Apr 2024 COSSH, IHASCO
- Apr 2024 — Apr 2024 CONFLICT RESOLUTION, IHASCO
- Apr 2024 — Apr 2024 CUSTOMER SERVICE, IHASCO
- Apr 2024 — Apr 2024 EQUALITY, DIVERSITY & INCLUSION, IHASCO
- Apr 2024 — Apr 2024 FIRE AWARENESS, IHASCO
- Apr 2024 — Apr 2024 GDPR UK, IHASCO
- Apr 2024 — Apr 2024 MANUAL HANDLING, IHAS
Timeline
Domestic & Commercial Window Cleaner
Crystal Clear Ltd
2024.10 - Current
Store Colleague
Tesco Extra
2024.06 - 2024.09
Lifeguard
Life Leisure Stockport
2024.03 - 2024.06
Warehouse Operative
THG Warehouse Manchester
2023.10 - 2024.06
GCSE Grade - Combine Science, Mathematics, English, Spanish, PE, Geography
Stockport School
9 2017 - 6 2022