Jak Nicholls
Rowley Regis
Summary
Commercially focused operations leader with a proven track record of driving business performance, operational excellence, and sustainable growth across multi-site environments. Experienced in leading high-performing teams, managing complex operations, and delivering against key strategic objectives while maintaining strong financial and commercial accountability.
Skilled in analysing performance metrics, implementing continuous improvement initiatives, and developing operational strategies that enhance profitability, customer experience, and organisational effectiveness. Demonstrates strong stakeholder management capabilities, with the ability to build productive relationships, influence at all levels, and lead teams through periods of growth and change.
Combining a strategic mindset with a hands-on leadership approach, consistently delivers measurable results through effective people management, robust governance, and a commitment to achieving operational and commercial excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work history
Franchisee Operations Manager
McDonald's Restaurants (UK) Ltd
2025.03 - 2026.06
- Managed operational performance across seven franchised McDonald’s restaurants, ensuring consistent delivery of brand standards, customer experience, and commercial objectives.
- Led and developed Restaurant Managers and leadership teams, driving engagement, accountability, and high-performance cultures across multiple sites.
- Monitored and analysed key business KPIs, implementing improvement plans that enhanced operational efficiency, service standards, and profitability.
- Held accountability for multi-site P&L performance, labour management, budgets, and cost controls to maximise financial results.
- Ensured full compliance with food safety, health and safety, and company policies, maintaining audit-ready standards across all locations.
- Conducted regular operational reviews and site audits, identifying opportunities for continuous improvement and supporting business growth initiatives.
General Manager (Manufacturing)
Krispy Kreme
2022.07 - 2025.03
- Led operations within a fast-paced, high-volume manufacturing environment, ensuring efficient production, quality standards, and operational excellence.
- Managed P&L performance, KPIs, and gross margin targets, delivering strong financial and operational results.
- Maintained full compliance with health, safety, and food safety regulations, promoting a safe and compliant working environment.
- Planned and managed staffing rotas for a workforce of 50 employees, optimising labour resources and operational efficiency.
- Led team performance, communication, and development through coaching, performance reviews, and employee engagement initiatives.
- Built strong relationships with logistics and retail stakeholders to improve collaboration and service delivery, earning the Inspiring Customer Wonder Award for outstanding performance and customer focus.
Business Manager
McDonald's
2015.01 - 2022.01
Assistant Manager
Mcdonalds
, Birmingham
2014.01 - 2015.01
Skills
Multi-Site Operations Management
Franchise Operations Management
P&L Management
Operational Excellence
Leadership & Team Development
Commercial Acumen
KPI & Performance Management
Financial Management & Reporting
Process Improvement
Workforce Planning
Stakeholder Engagement
Change Management
Audit Readiness
Food Safety & Health & Safety Compliance
Strategic Business Planning
Certification
- Supervising Food Safety – Level 3
- Managing Shift Security
- Managing Customer Service
- Restaurant Operations & Leadership Programme
- Diploma in Shift Management (QCF) Level 3
- Training Skills for Managers
Timeline
Franchisee Operations Manager
McDonald's Restaurants (UK) Ltd
2025.03 - 2026.06
General Manager (Manufacturing)
Krispy Kreme
2022.07 - 2025.03
Business Manager
McDonald's
2015.01 - 2022.01
Assistant Manager
Mcdonalds
2014.01 - 2015.01