Jak Cawley
Portsmouth,Hampshire
Summary
Dynamic management professional with extensive experience developing and implementing marketing strategies, managing budgets and complying with health and safety regulations. Displays talent for identifying and seizing business opportunities to drive sales. Strategic pub manager with experience managing pub operations to maximise profitability. Committed to developing marketing strategies that attract and retain customers. Stays up-to-date on industry trends and best practices to deliver on pub success. Motivated individual brings desire to further work experience and learn from service environment. Eager to demonstrate management skills, keep pub organised and increase profits. Comfortable in management role and willing to take on challenging work.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Pub manager
Craft Union Pub Company
Portsmouth, Hampshire
04.2023 - Current
- Checked invoices against delivery notes and resolved any discrepancies with supplier before releasing for payment.
- Managed 4+ staff and daily operations for Sports pub.
- Managed inventory of stock week-to-week.
- Reconciled £5000 weekly takings.
- Prepared and monitored staff rotas to meet business needs, providing adequate cover at all times.
- Communicated details of upcoming events, promotions and menu changes with all staff.
- Created welcoming environment and correct ambiance to generate customer loyalty and maintain highest professional standards.
- Checked licenses to be in line with current legislation.
- Observed strict confidentiality of all spoken and written personal information.
- Completed and submitted monthly reports to business manager.
Bar assistant
Craft Union Pub Company
Portsmouth, Hampshire
11.2021 - 04.2023
- Provided outstanding beverage service to customers per shift, continuously exceeding expectations.
- Served alcohol according to bar protocols, checking IDs and refusing to serve inebriated customers.
- Consistently improved bartending techniques by following service of senior bartenders.
- Maintained clean, hygienic bar environments, continuously prioritising adherence to safety and security policies.
- Supported beverage service for special occasions including open-mic events and quiz nights.
- Acted as bar, floor, or stewarding team depending on venue needs.
- Rotated stock, paying attention to use-by dates.
- Memorised extensive drinks list and recipes to accurately answer clients questions.
- Handled bar transactions and cash ups with meticulous accuracy, eliminating error.
- Promoted and upsold signature drink items, helping to improve bar sales.
Bartender
Craft Union Pub Company
Portsmouth, Hampshire
10.2021 - 01.2022
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
Bartender
Craft Union Pub Company
Portsmouth, Hampshire
04.2021 - 11.2021
- Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
- Retained in-depth bar and menu item knowledge, providing expert recommendations to suit guest taste.
- Maintained a spotlessly clean and tidy bar area in line with health and hygiene regulations.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Thoroughly cleaned bar areas, delivering positive first impressions to guests and maintaining impeccable hygiene standards.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Maintained knowledge of drinks promotions, pricing and menu changes, offering customers up-to-date, reliable advice.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
Customer service assistant
Tesco Extra
Portsmouth, Hampshire
07.2018 - 06.2020
- Replenished store inventory regularly, monitoring stock demands to appropriately address customer needs.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques.
Education
GCSEs - Maths, English, Science, Food Technology, History, Geography, GCSE P.E
Trafalgar School
Portsmouth 09.2014 - 07.2018
NVQ Level 2 - Professional Cookery
Highbury College
Portsmouth 09.2018 - 06.2019
NVQ Level 3 - Professional Cookery
Highbury College
Portsmouth 09.2019 - 06.2020
Skills
- Crowd control
- Pub promotional campaigns
- Beer garden maintenance
- Cleanliness
- Process improvements
- Decision making
- Conflict resolution
- Cost controls
- Quality Assurance
- Shift scheduling
- Staff supervision
- Hiring and training
- Cleaning and sanitation procedures
- Produce purchasing
- Diverse beverage knowledge
- Training
- Safe food handling
Languages
English
Native
Timeline
Pub manager
Craft Union Pub Company
04.2023 - Current
Bar assistant
Craft Union Pub Company
11.2021 - 04.2023
Bartender
Craft Union Pub Company
10.2021 - 01.2022
Bartender
Craft Union Pub Company
04.2021 - 11.2021
NVQ Level 3 - Professional Cookery
Highbury College
09.2019 - 06.2020
NVQ Level 2 - Professional Cookery
Highbury College
09.2018 - 06.2019
Customer service assistant
Tesco Extra
07.2018 - 06.2020
GCSEs - Maths, English, Science, Food Technology, History, Geography, GCSE P.E
Trafalgar School
09.2014 - 07.2018
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