Jainil Patel

• Demonstrate resilience and time management by consistently performing at a high level while working 50+ hours per week.
• Orchestrate continuous service for 150+ customers during peak events, exceeding service KPIs and maximising customer satisfaction in high-pressure settings.
• Organise mentoring and training for 3+ new staff, boosting team performance and productivity.
• Optimise bar workflows, contributing to a 15% reduction in wait times and enhancing customer satisfaction.

• Optimised clinicians' workflows by analysing and reporting on patient physical progress data, enabling data-driven clinical and operational decisions.
• Directed data management for 1000+ patient records using the clinic's databases, ensuring compliance with NHS privacy standards and supporting superior clinical decision-making.
• Enhanced efficiency of physiotherapy operations by coordinating up to 10 sessions daily, directly supporting positive patient outcomes.
• Updated and organised documentation procedures, reducing administrative workload by 30-50%.
• Delivered professional engagement and data collection for 30+ patients daily, optimising data capture to optimise patient care and resource allocation.

• Supervised crowd management for 6+ hour shifts, applying high attention to detail maintaining order during concerts.
• Achieved crowd control and safety for events of 1,500+ attendees, ensuring 100% compliance with safety protocols and contributing to incident-free operations.
• Collaborated cross-functionally with security and event teams to deliver seamless event experiences under high-pressure conditions.
• Proactively responded to incidents, prioritising rapid resolution to maintain operational stability and stakeholder confidence.

• Systematised and standardised safety data across daily lifeguard activities, producing weekly reports to support safety oversight and operational planning.
• Authenticated and maintained accurate datasets using Excel and digital systems, delivering reliable data insights and improving data reliability by 15%, reducing reporting errors and rework.
• Delivered exceptional customer service, resolving over 90% of inquiries and incidents efficiently and professionally.

• Designed and executed tailored lesson plans for sessions for groups of 6-10 children, ages 8-14, educating structured learning and measurable skill improvement.
• Leveraged visual evaluation of participant progress to refine training methods.
• Promoted teamwork and a results-oriented learning environment by integrating team based games into the sessions.