JAINA SAHA

• Booking shipments globally promptly to ensure deliveries arrive within a given SLA
• Create shipping labels, track shipped parcels, organise returns and sort out any transit issues.
• Assisting and advising with any problems with shipments that may arise
• Report on set KPI and suggest ideas for continuous improvement
• Produce import and export documentation that is compliant with the latest customs legislation
• Manage 3PLs and establish effective communication
• Provide the bridge between our shoppers, sales ops, fin ops and the logistics team, ensuring customer expectations are met.
• Investigating any leakage issues and reporting back to the management team to reduce unnecessary costs to the company.
• Report on set KPIs and suggest ideas for continuous improvement.
• Ensured customer satisfaction by verifying the accuracy of shipments and providing correct labelling, weight and pricing.
• Issued shipping instructions and routing guides to facilitate product deliveries to destinations.
• Sourced certificates, manifests and accompanying documents to meet regulatory requirements.
• Prepared bills of lading, invoices and shipping documents for shipments.
• Processed customer returns and refunds and updated NetSuite.

• Liaised with customers to provide order updates and confirm delivery dates and requirements.
• Facilitated smooth shipping processes, preparing dispatch export documentation to customs requirements.
• Kept appropriate inventory levels by optimising availability against warehouse space.
• Managed import consignments through approved clearing agents.
• Drafted and reviewed certificates of conformity, commercial invoices and customs declarations to verify accuracy.

• Prepared and recorded clear, accurate shipping documentation.
• Observed packing, crating and boxing procedures for shipping compliance.
• Assessed customs paperwork against established requirements.
• Located required products to fulfil order requests.
• Checked package labelling for clear, accurate dispatch information.

• Maximise and optimise stock levels, transportation costs and delivery times, Working with Couriers (FedEx, UPS, DHL and Parcel Force)
• Setting the right impression as the first point of contact with customers and consumers over the phone and via email; displaying excellent communication skills, managing queries and solving problems as they arise.
• Monitoring cost control and expenses and providing weekly and monthly reports to the franchise owner
• Working with both central and local dispatch offices to assist in managing pick-up schedules
• Keying bills from manifests, Provide sales invoices and credit notes
• Packaging parcels for safe transport
• Answering the telephone for the team as and when required involves dealing with client/supplier queries, providing information, taking messages and fielding calls where appropriate.
• Co-ordination of all incoming and outgoing post and courier services
• Photocopying, faxing, binding and filing all company documents
• Ensuring that correct paperwork is in place for customs officers.

• Dealing with patient queries and complaints
• EMIS LV clinical software experience
• Prior knowledge of reception work in the Healthcare industry
• Processing requests for acute/repeat prescriptions
• Contacting hospital follow-ups, managing calls, taking new referrals and taking care of any action points that arise
• Updated patient records for continued compliance with policies.
• Operated switchboard to facilitate prompt call handling.
• Maintained timely check-in services, noting patient arrivals for efficient appointment running.
• Offered advice on additional services to best meet patient needs.

• To provide a comprehensive typing/word processing service as required
• To undertake general clerical duties, including filing, photocopying and record-keeping
• To receive and distribute mail following the Centre's guidelines and the Company's Quality Procedure
• To acquire all visitors to the centre courteously and ensure that the person whom they wish to see is informed
• Managing the two meeting rooms, including setting them up with refreshments
• To answer and relay telephone calls in a helpful and friendly manner
• To receive enquiries, both by telephone and in person, efficiently and courteously relaying all information

• Analysing sales figures, KPIs and forecasting future sales volumes to maximise profits
• Initiating changes to improve the business, e.g
• Revising opening hours to ensure the store can compete effectively in the local market
• Opening new concept boutiques
• Managing stock levels and making key decisions about stock control
• Dealing with staffing issues: interviewing potential staff, conducting appraisals and performance reviews
• Maintaining awareness of market trends in the retail industry, understanding forthcoming customer initiatives, and monitoring what local competitors are doing
• Staff-8 Turnover- £1/2 million

• Project managed and evaluated training programs such as customer service, finance and budgeting, appraisal skills and bra fitting exercises
• Acquired and presented valuable business intelligence about the competitor
• Increase monthly turnover by 20% through effective merchandising
• Duties:
• Open and close facility; oversees opening of registers and preparations of cash drawers
• Prepare and monitor operational budgets and prepare financial reports as required
• Projects supply needs and orders as necessary, determining quantity, product brands
• Interviewed and hired talented individuals with top-level strengths, improving overall talent and skill set for the organisation.

English - C Math's - C Science - C