Summary
Overview
Work history
Education
Skills
Affiliations
Certification
Timeline
Generic

Jaime Potts

Killingworth,North Tyneside

Summary

Dynamic professional skilled in interpersonal communication, collaboration, and problem-solving, consistently delivering high-quality service and results. Experienced in training and mentoring, fostering a proactive team environment focused on task completion. Proficient in project management and multi-tasking, utilizing strong organizational skills to achieve company objectives through effective planning and prioritization.

Committed manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth.

Enthusiastic manager with years of 21 experience. Secures team success through hard work, attention to detail and excellent organisation. Shares knowledge to achieve results.

Overview

24
24
years of professional experience
4
4
years of post-secondary education
1
1
Certificate

Work history

Online manager

wm Morrisons
Killingworth, North Tyneside
11.2024 - Current
  • Carried out day-to-day duties accurately and efficiently.
  • Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
  • Successfully delivered on tasks within tight deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Supported team by demonstrating respect and willingness to help.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Oversaw daily operations to achieve high productivity levels.
  • Managed team of 85 colleagues, mix of drivers and pickers.

Operations manager

WM Morrisons
Birtley, Durham
01.2021 - 11.2024
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Implemented quality control measures, enhanced product standards.
  • Applied lean principles to operations management, reduced waste significantly.
  • Reduced overhead costs through efficient resource allocation and budget management.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Overseen store operation when SM on leave. Making sure store archives sales target £276k.
  • Led teams to achieve business objectives on time and within budget constraints.

Floor manager

Wm Morrisons
Killingworth, North Tyneside
06.2004 - 01.2021
  • Addressed customer queries, improving overall satisfaction.
  • Trained new employees, elevating team performance levels.
  • Collaborated with senior management on strategic planning, contributing to business growth and expansion plans.
  • Achieved smoother workflow with effective staff management.
  • Improved customer satisfaction by streamlining floor operations.
  • Dealt with customer complaints promptly, enhancing brand reputation.
  • Maintained high standards of cleanliness across the shop floor ensuring a pleasant shopping environment for customers.
  • Implemented health and safety regulations for safer workspace.
  • Coordinated team schedules for optimal store coverage.
  • Oversaw staff performance reviews for improved productivity.
  • Managed daily store operations to increase efficiency.
  • Reduced inventory loss with diligent stock management.
  • Ensured visual merchandising standards were maintained for an appealing shopfront.
  • Recruited and trained staff members, leading by example to consistently elevate store standards.
  • Delegated tasks based team members' strengths to improve productivity and quality of work.
  • Ensure 100% e-learning completed on time throughout the department.

Customer assistant

WM Morrisons
Killingworth, North Tyneside
11.2001 - 06.2004
  • Communicated daily offers to customers, promoting in-store deals and discounts.
  • Managed high-pressure situations with ease, ensuring customer satisfaction during peak hours.
  • Monitored inventory levels routinely to avoid stock-outs or overstocking issues.
  • Operated till systems smoothly, streamlining check-out process for customers.
  • Provided shopping advice based on customer needs fostering an engaging shopping experience.
  • Handled cash transactions accurately, enhancing trust between business and clientele.
  • Assisted in visual merchandising efforts, enhancing store appearance and attracting footfall.
  • Handled cash and card payments with accuracy.
  • Carried out regular quality checks to ensure displayed products were in good, saleable condition.
  • Deep cleaned shopfloor to uphold strong hygiene and presentation standards.
  • Assisted customers with varying questions using product knowledge and service expertise.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.

Education

GCSEs - English, History, Geography, Maths, Science

George Stephenson High School
KIllingworth
08.1997 - 07.2001

Skills

  • Resilience under pressure
  • Problem-solving mindset
  • Effective communication
  • Collaborative teamwork
  • Strategic planning
  • Leadership abilities
  • Innovative resource allocation
  • Public relations expertise
  • Inventory oversight
  • Digital marketing strategies
  • Sales techniques
  • Team building
  • Leadership
  • Social media marketing

Affiliations

  • Running and Gym love the feeling of the achievement when you complete a PB
  • Fashion and home interiors keep on trend is my goal
  • Friends and family,

Certification

Personal Alcohol licence

Timeline

Online manager

wm Morrisons
11.2024 - Current

Operations manager

WM Morrisons
01.2021 - 11.2024

Floor manager

Wm Morrisons
06.2004 - 01.2021

Customer assistant

WM Morrisons
11.2001 - 06.2004

GCSEs - English, History, Geography, Maths, Science

George Stephenson High School
08.1997 - 07.2001

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Jaime Potts