Summary
Overview
Work history
Skills
Certification
Custom
Personal Information
Affiliations
Timeline
Generic

JAIME DICKINSON

St. Neots,UK

Summary

With 16 years of dedicated service at BOC Ltd, I have honed exceptional customer interaction skills, particularly in engaging with high-profile clients within the research and university sectors. My tenure has provided me with invaluable experience in understanding and addressing the unique needs and challenges of these specialised industries.

I excel at fostering long-lasting relationships built on trust and reliability, ensuring client satisfaction at every stage of the engagement process. My ability to navigate complex client requirements, combined with a proactive approach to problem-solving, has consistently contributed to the success and growth of both my clients and the company.

I am now seeking opportunities to leverage my expertise and contribute to the continued success of organisations operating in similar domains.

Overview

18
18
years of professional experience
1
1
Certification

Work history

Maintenance Technician

Self Employed
St Neots , Cambridgeshire
04.2024 - Current
  • Perform general property maintenance, including repairs and upkeep to ensure optimal functionality and appearance.
  • Provide gardening services, such as landscaping, planting, pruning, and lawn care to maintain outdoor spaces.
  • Conduct regular inspections to identify and address property issues proactively.
  • Manage upkeep tasks such as painting, cleaning, and minor renovations to enhance property value and liveability.
  • Collaborate with clients to assess needs and deliver tailored maintenance solutions.
    Ensure all work complies with safety regulations and standards.

Account Manager

BOC Ltd
St. Neots
04.2014 - 11.2023
  • Hybrid Account Management, Sales B2B, and Project Management Professional
  • The role combined account management, sales, and project oversight, managing a diverse portfolio of scientific, research, and industrial production facility customers, including universities, with a total value of £6.5 million.
  • I have extensive experience working with complex customer requirements, quickly learning and applying new information to provide exceptional support. Notably, I designed and implemented a product and service offer (PSO) to track assets. This achievement highlights my ability to develop innovative solutions, address customer needs, and deliver tangible value
  • Consistently met and exceeded business KPIs, including new acquisitions, portfolio growth, contract targets, and safety performance.
  • Delivered project management for major engineering works, ensuring successful project delivery aligned with customer expectations, timelines, and quality standards.
  • Led successful negotiations for new supply contracts, securing long-term partnerships and expanding revenue streams.
  • Collaborated with internal and external stakeholders to deliver tailored solutions, driving customer satisfaction and retention.
  • Proficient in using Salesforce CRM for pipeline management, customer relationship optimization, and sales performance tracking.


Onsite Manager

BOC Ltd
University of Cambridge
06.2007 - 04.2014
  • To provide a highly customer-focused service by coordinating all BOC-related activities at a key customer site, developing a partnership approach with the customer to maintain and grow business while preventing competitive erosion of BOC's position
  • This role included providing strategic health and safety advice to the University and contributing to risk management strategies and policy development
  • Delivered toolbox talk safety training to ensure workforce compliance with SHEQ standards and foster a culture of safety excellence
  • Responsible for managing a team of BOC On-Site Operatives, providing a safe working environment aligned with both BOC and customer safety standards, including conducting portable appliance electrical safety testing to maintain operational integrity and compliance

Skills

  • Account Management
  • Visio
  • Sales
  • CRM Software
  • Salesforce
  • Microsoft Office
  • Risk Assessment
  • System installations
  • Risk Management
  • Safety-oriented mindset
  • Equipment maintenance planning
  • Client relationship building
  • Autonomous
  • Interpersonal communication
  • Active listening
  • Project management aptitude
  • Process optimisation
  • Self-motivation

Certification

Driving Licence

Custom

A-Level or equivalent

Personal Information

  • Total Experience: 20
  • Customer Service
  • Healthcare
  • Industrial Engineering
  • Installation & Maintenance
  • Laboratory
  • Management
  • Project Management
  • Sales
  • Scientific Research & Development

Affiliations

  • Gardening , Sailing , Winter sports

Timeline

Maintenance Technician

Self Employed
04.2024 - Current

Account Manager

BOC Ltd
04.2014 - 11.2023

Onsite Manager

BOC Ltd
06.2007 - 04.2014

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JAIME DICKINSON