Jaik Wyatt
Summary
Adaptable professional with a strong foundation in problem-solving, pattern recognition, and interpersonal communication. Skilled in team building and coaching, with a proven ability to remain calm under pressure while fostering collaboration and achieving goals. Dedicated to leveraging expertise to drive organisational success and support continuous growth.
Overview
3
3
years of professional experience
Work history
Customer Service Guide
EE
Plymouth, Devon
2024.10 - Current
- Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.
- Consistently achieved service rating targets, managing customer enquiries with personalised care and attention.
- Offered technical support, leading to enhanced user experience.
- Facilitated communication between departments to ensure timely resolution of customer issues.
- Utilised data from various tools to pinpoint customer issues, enhancing resolution strategies.
- Analysed team KPIs to identify anomalies and coaching opportunities, fostering team development.
- Updated client records in database systems, ensuring accuracy for effective customer support.
Croupier
Genting Casinos
London
2024.01 - 2024.06
- Interpreted large volumes of information, including call-out bets and side-bets, to enhance decision-making.
- Working with critical-accuracy data, ensuring no discrepancies within systems.
- Monitored real-time customer data and behavioural patterns to identify trends and inform strategies.
- Communicated insights clearly and swiftly to decision-makers, facilitating timely interventions.
Retail Assistant
NEXT
Croydon
2022.09 - 2023.06
Education
National Extended Diploma - Engineering
Coulsdon Sixth Form Academy
LondonSkills
- Problem-solving
- Pattern Recognition
- Interpersonal Communication
- Team Building
- Calm under pressure
- Attention to detail
Timeline
Customer Service Guide
EE
2024.10 - Current
Croupier
Genting Casinos
2024.01 - 2024.06
Retail Assistant
NEXT
2022.09 - 2023.06
National Extended Diploma - Engineering
Coulsdon Sixth Form Academy