Jaiden Edwards
Penrhyn Bay,Conwy
Summary
Dynamic professional with extensive expertise in the retail industry, demonstrating exceptional skills in handling difficult customers and conflict resolution. Proven track record in sales persuasion and upselling, coupled with adaptable leadership during peak times. Adept at till and cash handling, stock counting, and stocking shelves, ensuring efficient operations. Committed to delivering outstanding customer service through communication excellence and energetic leadership.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Retail Assistant
Primark
Llandudno, Conwy
07.2024 - 12.2024
- Assisted in stock replenishment to maintain store appearance.
- Guided customers towards appropriate products based on their preferences, boosting overall satisfaction.
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Handled transactions, maintaining accurate till records.
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained clean shop floor, promoting a welcoming environment.
- Assisted customers in fitting rooms by suggesting suitable alternatives or additional items for purchase.
- Provided coverage during peak times to manage customer flow effectively.
- Supported team members for improved operational efficiency.
Front of House Member / Team Leader
Whitbread PLC
Llandudno, Conwy
07.2021 - 06.2024
- Increased tips received due to exceptional customer interaction skills.
- Maintained up-to-date knowledge of menu items, resulting in upselling opportunities.
- Collaborated with team members for seamless front-of-house operations.
- Managed reservations for improved restaurant operations.
- Improved service efficiency by coordinating with kitchen staff.
- Coordinated table settings to enhance dining experience.
- Enhanced customer satisfaction by providing efficient and professional service.
- Ensured clean environment, contributing to health and safety standards.
- Delivered food and drinks from kitchen to respective tables to meet timely expectations.
- Greeted customers, presented menus and shared information about available special items.
- Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
- Professionally handled difficult customer complaints and objections to maintain first-class customer service standards.
- Led shifts and motivated team to drive sales.
- Supported new hires through onboarding process for speedy and successful training.
- Trained staff to resolve complaints appropriately to maintain customer satisfaction.
- Negotiated successful outcomes in challenging scenarios, demonstrating strong problem-solving skills.
- Regularly communicated with kitchen and bar staff to maintain smooth front of house operations, minimising potential service delays.
- Managed restaurant closing duties, from cleaning dining areas to cashing up tills.
- Calculated charges, issued bills and collected payments, processing accurately to avoid till discrepancies.
Kitchen Assistant / Waiting
Queen Elizabeth Court Care Home
Llandudno, Conwy
09.2019 - 11.2019
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Prepared ingredients for increased speed of cooking process.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Stored ingredients properly, extending their freshness dates significantly.
- Assisted chefs with meal preparations for smoother service during peak hours.
- Unloaded deliveries promptly for immediate storage and use of fresh produce.
- Maintained cleanliness throughout the kitchen for improved hygiene standards.
- Peeled, chopped and sliced vegetables as required by recipes, accelerating cooking times.
- Washed dishes quickly after meals service to free up space in the kitchen area.
Kitchen Assistant
ST Tudno Hotel
Llandudno
05.2018 - 10.2018
- Followed safety procedures whilst using kitchen equipment to prevent accidents on duty.
- Adhered to health and safety regulations with careful handling of food and equipment.
- Contributed to team communication, resulting in better workflow efficiency.
- Prepared ingredients for increased speed of cooking process.
Education
GCSEs -
Ysgol John Bright
Conwy 09.2010 - 09.2015
Coleg Llandrillo Menai
ConwySkills
- Flexible schedule availability
- Handling difficult customers
- Retail industry understanding
- Sales persuasion
- Adaptable to peak times
- Communication excellence
- Customer Service
- Stock counting
- Upselling expertise
- Conflict Resolution
- Till and cash handling
- Money handling
- Stocking shelves
- Energetic leadership
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Certification
Emergency First Aid at Work, 12/01/22, 12/31/25, Whitbread's Safety & Security Team
Languages
English
Fluent
Welsh
Intermediate
Affiliations
- Art & Drawing
- Gaming
- History
- Travelling
- Reading
References
References available upon request.
Timeline
Retail Assistant
Primark
07.2024 - 12.2024
Front of House Member / Team Leader
Whitbread PLC
07.2021 - 06.2024
Kitchen Assistant / Waiting
Queen Elizabeth Court Care Home
09.2019 - 11.2019
Kitchen Assistant
ST Tudno Hotel
05.2018 - 10.2018
GCSEs -
Ysgol John Bright
09.2010 - 09.2015
Coleg Llandrillo Menai
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