Sagar Sagar
Reading
Summary
Hardworking crew member boasts solid understanding of operational practices and safety standards. Capably comprehends and follows detailed instructions to complete work tasks. Contributes to overall team success with field knowledge and dedication to going beyond to properly complete tasks.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Madhu's
Southall
01.2024 - 11.2024
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified opportunities for upselling additional products or services based on customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed positive relationships with customers through friendly interactions.
Customer Service Representative
Lidl's
Hayes
07.2022 - 09.2023
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Provided exceptional customer service to ensure customer satisfaction.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries via phone, email, and chat.
- Provided excellent customer service to resolve customer complaints in a timely manner.
Education
Master of Science - Management
Wrexham University
Wales10-2022
Bachelor of Computer Science - Computing
Delhi University
Delhi07-2019
Skills
- Scheduling
- Retail store support
- Report preparation
- Hospitality and accommodation
- Reading comprehension
- Retail marketing
- Adaptive team player
- Calm demeanor
Languages
English
Advanced
C1
Timeline
Customer Service Representative
Madhu's
01.2024 - 11.2024
Customer Service Representative
Lidl's
07.2022 - 09.2023
Master of Science - Management
Wrexham University
Bachelor of Computer Science - Computing
Delhi University
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