Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Core Skills
Timeline
Generic

Jai Patwal

Manchester

Summary

Core skills Communication: Motivated, confident, engaging, persuasive and empathetic, possessing valuable interpersonal skills. Skilful in initiating, developing and engaging in business, professional relationships. Enjoy research and passionate about local, national and global, digital and non-digital communication. Fascinated with the role of social media platforms and experienced and skilled interacting with the public and provision of customer care. Sales skills – good at lead generating, sales forecasting, product knowledge, much cold calling experience. Travel experience. Travelled to over 41 countries, including places such as Peru, Brazil, Japan, Austria, Philippines. Planned and organised set itineraries.

Overview

6
6
years of professional experience

Work History

Part time tutor

Private English Tuition
09.2022 - Current
  • Part time tuition English, and first year politics to university students.

Sales Executive

Ignite group services/Sandstone Legal
10.2023 - 11.2023
  • New business set up for legal services: Promoting and making sales of Wills, Probate services.
  • Skills acquired: working under time constraints product knowledge, sales skills, working efficiently individually and as team member.

Customer Care Advisor

NHS Covid Helpline (Go -Centric)
05.2021 - 09.2021
  • Customer care: Booking, rearranging appointments.
  • Advising and providing information on Covid vaccinations.
  • Skills required: efficiency, accuracy and understanding.

Customer Care Advisor

Sainsbury’s (Webhelp)
12.2019 - 04.2021
  • Advising customers regarding online purchases during lockdown.
  • Listening, understanding and identifying issues and complaints to be resolved satisfactorily and speedily for customers in stressful situations.
  • Working individually and collaborating as a team member.
  • Skills required: Empathy, transparency, efficiency.

Sales Trainee

Globe 9 Liverpool
03.2019 - 06.2019
  • Training in Sales, marketing, business development focus, meeting targets, working under pressure/high paced competitive environment.
  • Awareness of market trends and business challenges, risks and opportunities.
  • Mindful of time management and attention to detail.

Education

MA - International Relations & Global Communications

Manchester Metropolitan University
Manchester
01.2023

BA - Politics & International Relations

Liverpool Hope University
06.2019

Law Foundation -

Open University
06.2016

Highers - Business Management, Modern Studies

Williamwood High School
06.2015

National 5 / Intermediate 2 - English, Spanish, Modern Studies, Business Management, Biology

Hutcheson’s Grammar School
Glasgow
12.2013

Skills

  • Communication
  • Interpersonal skills
  • Research
  • Digital communication
  • Non-digital communication
  • Social media interaction
  • Customer care
  • Sales skills
  • Lead generation
  • Sales forecasting
  • Product knowledge
  • Cold calling
  • Travel planning
  • Analytic skills
  • Written articulation
  • Verbal articulation
  • Organisational skills
  • Administrative skills
  • Content presentation
  • Deadline management
  • Collaboration
  • Microsoft packages

Hobbies and Interests

  • Travel
  • Reading
  • Sports
  • Fitness

Core Skills

Motivated, Confident, Engaging, Persuasive, Empathetic, Skilful in initiating, developing and engaging in business, professional relationships., Enjoy research and passionate about local, national and global, digital and non-digital communication., Fascinated with the role of social media platforms and experienced and skilled interacting with the public and provision of customer care., Good at lead generating, sales forecasting, product knowledge, much cold calling experience., Travelled to over 41 countries, including places such as Peru, Brazil, Japan, Austria, Philippines. Planned and organised set itineraries., Familiar with use of a variety of Microsoft packages.

Timeline

Sales Executive

Ignite group services/Sandstone Legal
10.2023 - 11.2023

Part time tutor

Private English Tuition
09.2022 - Current

Customer Care Advisor

NHS Covid Helpline (Go -Centric)
05.2021 - 09.2021

Customer Care Advisor

Sainsbury’s (Webhelp)
12.2019 - 04.2021

Sales Trainee

Globe 9 Liverpool
03.2019 - 06.2019

MA - International Relations & Global Communications

Manchester Metropolitan University

BA - Politics & International Relations

Liverpool Hope University

Law Foundation -

Open University

Highers - Business Management, Modern Studies

Williamwood High School

National 5 / Intermediate 2 - English, Spanish, Modern Studies, Business Management, Biology

Hutcheson’s Grammar School
Jai Patwal