Jahnayqua Lauria Clifford
London ,Middlesex
Summary
Offering a strong foundation in leadership and team coordination, combined with excellent communication and problem-solving skills. I am knowledgeable about managing team dynamics, resolving conflicts, and ensuring smooth operations during shifts. I am adaptable, dependable and committed to respecting boundaries and promoting self-motivation within the work environment. My career goals include leveraging expertise to drive organisational success and innovation. I am a focused and dedicated individual.
Overview
3
3
years of professional experience
Work History
Shift leader
Unique Senior Care
Royal leamington spa, Warwickshire
08.2024 - Current
- Logged daily activities and notable incidents during production shifts.
- Increased team efficiency by analyzing staff and equipment performance.
- Answered questions and resolved employee complaints.
- Worked within a management team to ensure our clients are safeguarded, well looked after and have all of their needs met within possibility.
- Manage our carers, ensuring they provide excellent care and follow correct procedures.
- Responsible for absences, covering shifts, and managing data for our clients.
- I carry an emergency line connected to the building, which will alert me if, for example, a client falls or has an accident. I have been trained to handle and deal with emergency situations, including death, fire alarms, and injury.
Team leader
J D Wetherspoon PLC
Royal leamington spa, Warwickshire
03.2024 - 08.2024
- Coordinated daily replenishment and stock resets to maintain an organised work environment.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Monitored cash handling procedures to maintain financial integrity.
- Greeted customers by name, remembering drink selections and special requests to provide attentive, personalised service.
- Handled customer complaints diplomatically, maintaining positive business relationships.
- Maintained high standards of cleanliness.
- Delegated tasks effectively amongst team members, optimising productivity.
Care assistant
Royal Nursing Home
Royal leamington spa, Warwickshire
08.2021 - 01.2024
- Maintained confidentiality and compliance standards for optimised patient care.
- Provided attentive first-hand care, comfort and safety to patients.
- Updated families regularly on patient progress and treatment plan changes.
- Submitted reports to the manager regarding the status of the clients.
- Provided emotional support to patients, improving their mental well-being.
- Delivered excellent customer service by addressing the concerns of residents' families.
- Delivered personal care focused on individual needs, preserving patient dignity and self-esteem.
- Maintained high levels of client satisfaction by providing tailored, personalised care that consistently met individual needs.
Education
Foundation Degree - Psychotherapy and Counselling
Warwickshire College
Warwickshire 09.2023 -
Skills
- Collaborative
- No blame culture
- Motivational leadership
- Strategic planning
- Person-centred practice
- Database management
- Critical-thinking
- Task co-ordination
- Respecting boundaries
- Self-motivation
Affiliations
- Swimming
- Gym
- Proffessional
References
References available upon request.
Timeline
Shift leader
Unique Senior Care
08.2024 - Current
Team leader
J D Wetherspoon PLC
03.2024 - 08.2024
Foundation Degree - Psychotherapy and Counselling
Warwickshire College
09.2023 -
Care assistant
Royal Nursing Home
08.2021 - 01.2024
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