Jahnavy Arutla
Hyderabad,Telangana
Summary
Dedicated professional with over 1 year of experience in customer support and team coordination. Proven ability to address operational challenges while maintaining strong client and internal communication. Skilled in MS Office, Power BI, data handling, and quality control. A fast learner and collaborative team player with excellent multitasking and time management skills.
Overview
3
3
years of professional experience
Work History
Call Support Lead
Nebulaa Innovations Pvt Ltd
03.2023 - Current
- Led the call support operations, managing a team responsible for addressing customer queries and issues across India.
- Acted as the primary point of contact between field service teams and technical support staff.
- Ensured timely escalation and resolution of customer concerns, reducing average resolution time.
- Maintained detailed records of support interactions and followed up with clients to ensure satisfaction.
- Collaborated with technical teams to identify recurring issues and implement proactive solutions.
Education
Bachelor of Science - Agriculture
Uttaranchal College of Biomedical Sciences and Hospital
Dehradun, Uttarakhand01.2023
Intermediate - MPC
Sri Gayatri College
Hyderabad, Telangana01.2019
Secondary School Certificate - SSC
Dilsukhnagar Public School
Hyderabad, Telangana01.2016
Skills
Technical: MS Office, Power BI, Google Drive, Windows, Ubuntu
STRENGTHS
- Quick learner
- Good interpersonal and communication skills
- Positive thinker
Timeline
Call Support Lead
Nebulaa Innovations Pvt Ltd
03.2023 - Current
Bachelor of Science - Agriculture
Uttaranchal College of Biomedical Sciences and Hospital
Intermediate - MPC
Sri Gayatri College
Secondary School Certificate - SSC
Dilsukhnagar Public School