JAHNAVI KAKARLA
SHEFFIELD
Summary
Dedicated customer service professional with over 3 years in retail and hospitality across India and the UK. Expertise in resolving enquiries and complaints, managing escalated issues, and fostering strong customer relationships. Proven ability to identify needs and recommend tailored solutions to enhance satisfaction and drive business success.
Overview
6
6
years of professional experience
Work History
Restaurant Manager (Front of House)
Phat Spuds
01.2026 - 06.2026
- Managed front-of-house operations, collaborating with team to deliver efficient service and uphold high standards in fast-paced environment.
- Delivered exceptional customer service as first point of contact, assisting customers and ensuring positive experiences for all.
- Actively listened to customer needs, handled enquiries and complaints, and resolved escalated issues with empathy and effective problem-solving.
- Built strong customer relationships by providing personalised service, encouraging repeat business, and maintaining high levels of customer satisfaction.
Area Retail Associate
PUMA Group
Bengaluru, Karnataka
07.2024 - 12.2024
- Delivered exceptional customer service by understanding customer needs, recommending suitable products, and creating a positive shopping experience.
- Assisted customers with enquiries, resolved concerns, and fostered strong customer relationships, enhancing customer loyalty and repeat business.
- Collaborated with team to achieve sales targets and deliver excellent customer experiences in a fast-paced retail environment, driving team success.
- Supported daily store operations by maintaining product displays and ensuring stock availability, contributing to a well-presented shopping environment.
Customer Service Executive (Inbound & Outbound)
KAP Call Center Pvt. Ltd
03.2020 - 08.2023
- Managed inbound and outbound customer calls, addressing enquiries, delivering accurate information, and ensuring excellent customer service outcomes.
- Actively listened to customers, resolved enquiries and complaints, and managed escalated cases with empathy, professionalism, and effective problem-solving.
- Built positive customer relationships by understanding individual needs, providing suitable solutions, and ensuring high levels of customer satisfaction and retention.
- Collaborated with team members to uphold service quality standards, achieve performance targets, and maintain a consistent customer experience.
Education
Master of Science - Big Data Analytics
Sheffield Hallam University
Sheffield01-2026
Skills
- Front of house management
- Customer Service Excellence
- Complaint resolution
- Retail Sales & Product Recommendations
- Problem solving
- Communication & Active Listening
- Relationship Building
- Teamwork & Collaboration
- Time Management & Adaptability
- Computer Literacy
Timeline
Restaurant Manager (Front of House)
Phat Spuds
01.2026 - 06.2026
Area Retail Associate
PUMA Group
07.2024 - 12.2024
Customer Service Executive (Inbound & Outbound)
KAP Call Center Pvt. Ltd
03.2020 - 08.2023
Master of Science - Big Data Analytics
Sheffield Hallam University