Jahan Shaverdi

• Supporting the Compliance Manager to create and update internal compliance procedures to address any regulatory requirements and risk concerns
• Assisting with the implementation and enhancement of our systems and processes
• Working alongside the customer services team to solve compliance escalations and ensure the application of internal and regulatory procedures
• Investing alerts generated by the transaction monitoring system and any fraudulent activity and escalating cases to the MLRO when required
• Reviewing and investigate PEP/Sanctions potential hits
  

• Transaction screening based on Anti Money Laundering regulations
• Banking hall management, handling client problems, answering general inquiries and complaints
• Daily balancing duties, admin and till management (loading, balancing the ATMs and submitting drafts)
• Back office tasks involving counting house admin, archiving and collating documents, sorting customer queries whilst adhering to Barclays' standards and policies

Achievement: Digital Eagle (tech-savvy staff support for 2020) and Highest NPS score for Barclays

• Managing HR tasks such as recruitment, training, and supervision of volunteers and Completion of daily, monthly and annual health and safety checks
• Recording and maintenance of cash flow logs and liaising with the Head Office
• Analysing sales and data trends to anticipate customer needs.

Achievement: Top Fundraiser for the Kensington branch for 2018-2019

Key Modules: - Personalized Teaching - Conflict Resolution - Google classroom

• GPA: 4.0

Key Modules: - Research Methods - Error Analysis - Teaching Methodology

• GPA: 3.22