Summary
Overview
Work history
Education
Skills
Certification
Languages
Timeline
Generic

Jahamkeer thajudeen

Barking,United Kingdom

Summary

Highly self-motivated individual seeking an opportunity to apply for Challenging and rewarding positions in the airline industry and over two years of experience in the travel industry. Experience in all aspects of the travel and tourism industry including tour events and packages, In which I can be a major contributor, enhance my skills, and broaden my areas of expertise with utmost sincerity & hard work to fulfil individual & organizational goals and contribute something of lasting value that will benefit the society. And Personable travel agent used to the fast-paced, deadline-driven environment. An expert in overseas travels and holidays. Two years experience with Travels and 7 years of experience in Airport .

Overview

11
11
years of professional experience
1
1
Certification

Work history

Team Member

Premier Inn Hotel
Stratford, Newham
02.2023 - Current
  • Completed opening and closing checklists to create welcoming store environment.
  • Demonstrated proper food handling and safety standards.
  • Kept work areas spotlessly clean for optimal hygiene levels and consistent customer satisfaction.
  • Collaborated and offered support with extra tasks to meet team goals.
  • Maintained food safety by checking temperatures and storing ingredients correctly.
  • Enabled smooth operations during peak times by assisting in food preparation tasks.
  • Served [Number]+ customers per hour with friendly greetings and strong order accuracy.
  • Answered and helped resolve enquiries from clients, vendors and general public.
  • Managed bookings using Booker software to schedule, cancel and re-arrange [Timeframe] appointments.
  • Reduced waiting times through effective time and resource management.
  • Delivered front of house duties with warm and professional manner.

Executive

Security IndiGo Airlines (InterGlobe Aviation Ltd)
Trivandrum
01.2021 - 12.2022
  • Working with IndiGo Airlines (InterGlobe aviation Ltd) under Airport operations & Customer Service At Trivandrum International Airport

IndiGo Airlines (InterGlobe aviation Ltd), Trivandrum International Airport
09.2018 - 12.2020
  • Airport operations & Customer Service At Calicut International Airport, Screening of passengers using HHMD & pat down search
  • Pre flight and post flight security check
  • Baggage makeup area surveillance
  • Baggage breakup area surveillance
  • Flight turn-around controlling
  • Access control surveillance
  • Company assets maintaining
  • Staff allocation planning
  • Also served in the role of vigilance in the organization for a period of 1 year conducting internal audits for improving the operational quality standards of the organization

Customer Service Agent

AI Sats, Trivanrum International Airport
04.2016 - 07.2018
  • Trivandrm
  • Check in and issuing Boarding Pass Handling Qatar and Srilankan Airlines
  • Boarding gate
  • Ramp Side
  • Service Controlling
  • Experience in customer handling, and resolving customer queries
  • Gathering and working with cross-functional departments and working towards a common goal towards the benefit of the organization
  • Internal customer management, Staffing & adequate training for the staff
  • Checking performance and providing regular feedback
  • Presenting statistical performance analysis and recommending solutions
  • Collaborating closely with other departments to build strategies that ensure they satisfy clients with the company's product or service

Ticketing Agent

Sun International Tour And Travels
01.2013 - 01.2015
  • Trivandrum
  • Ticketing (Amadeus and Galileo system)
  • Date change for Passenger Request
  • Smoothly handling customer complaints
  • Documents Check
  • Certificate Embassy Attestation
  • Customer Handling and enquiry clearance
  • Visiting visa Application Process
  • Cash Handling and Accounting
  • Supervised payment via credit and debit cards and handled all sensitive information with professionalism and discreteness
  • Responded to clients' questions, issues and complaints in a timely manner and found appropriate solutions when needed
  • Group booking in advance
  • Assist corporate clients with complex foreign travel arrangements and other related reservations via online bookings
  • Providing outstanding customer service going above and beyond for clients in order to build brand loyalty and surpass monthly KPI targets

Education

Abacus

Galileo Akbar Academy
2015

Master of Arts : BA - English

University of Kerala
2015

Certificate of Higher Education : Computer Science AL - undefined

Uthuman English Medium Higher Secondary School
2010

undefined

Uthuman English Medium Higher Secondary School
2007

Skills

  • Good Team player
  • Dedicated to maintaining high-quality standards and timeliness
  • Executive Travel
  • Good Communication Skills
  • Company guidelines and procedures
  • Good Management Skills
  • Good In Event Organizing
  • Programming :
  • JAVA, Microsoft Office
  • Operating System: Windows 7,10, Windows XP

Certification

Airport operation and customer services Training from Indigo Airlines & AISATS Customer first enhancement training Basic AVSEC Course, Approved by Bureau of Civil Aviation Security (BCAS) Govt of India IATA dangerous goods training certified by IndiGo DG CAT 12 training by IndiGo

Languages

English
Intermediate

Timeline

Team Member

Premier Inn Hotel
02.2023 - Current

Executive

Security IndiGo Airlines (InterGlobe Aviation Ltd)
01.2021 - 12.2022

IndiGo Airlines (InterGlobe aviation Ltd), Trivandrum International Airport
09.2018 - 12.2020

Customer Service Agent

AI Sats, Trivanrum International Airport
04.2016 - 07.2018

Ticketing Agent

Sun International Tour And Travels
01.2013 - 01.2015

Abacus

Galileo Akbar Academy

Master of Arts : BA - English

University of Kerala

Certificate of Higher Education : Computer Science AL - undefined

Uthuman English Medium Higher Secondary School

undefined

Uthuman English Medium Higher Secondary School

Similar Profiles

Create profile
Jahamkeer thajudeen