Jagmohan Sandhu

Experienced and hands-on Team Leader/Supervisor with a passion for hospitality, customer service, and team development. Skilled in leading by example, motivating teams, and maintaining high operational standards in fast-paced environments. Adept at staff training, shift management, stock control, and ensuring excellent customer experiences.

• Team Leadership & Staff Development
• Customer Service Excellence
• Shift & Operations Management
• Stock Control & Ordering
• Cash Handling & Sales Reporting
• Health & Safety Compliance
• Problem-Solving & Adaptability
• Motivating & Building High-Performing
• Lead and support a team to deliver exceptional customer service and high-quality food.
• Train and mentor new staff to develop their confidence and skills.
• Oversee daily shift operations, ensuring smooth service and efficiency.
• Manage stock levels, orders, and supplier relationships.
• Handle cash, reconcile daily sales, and ensure accurate financial reporting.
• Maintain compliance with food safety and health regulations.
• Foster a positive, motivating work environment where the team thrives.

• Maintained student safety inside and outside classrooms in line with school safeguarding policies
• Supervised students to proactively address hazards or behavioural issues at school events and lunch breaks
• Established positive relationships with students, leading by example and responding appropriately to classroom needs
• Supervised and provided support to pupils with special needs, constantly helping with access to learning
• Prepared indoor and outdoor spaces for recreational activities to support children's physical health and development
• Supervised children during activities and play, helping maintain safety and proactively address behavioural problems
• Enhanced student wellbeing by encouraging health, safety and good behaviour

• Provided services to less-able bodied passengers
• Followed company regulations, policies and processes
• Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
• Maintained excellent customer satisfaction by offering friendly, helpful and informative customer service
• Dealt with complex complaints and angry customers professionally and politely, resolving issues with favourable solutions
• Kept up-to-date on company best practices, procedures and regulations to best meet customer needs
• Developed rapport with customers quickly to identify needs and provide solutions
• Planned own workload to meet deadlines and changing priorities
• Monitored customer service team operations carefully and worked well with colleagues to meet team communication targets

• Stocked and rotated inventory regularly
• Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care
• Provided friendly, attentive service by promptly responding to customer enquiries
• Updated visual merchandising displays to drive sales through engaging and appealing store windows
• Mentored junior team members for outstanding service and retention
• Monitored inventory movements and replenished products on salesfloor to support continuous availability