AFEYA NAZMUN
Brighton
Summary
A highly motivated and hardworking individual with a proven ability to work as a team player in a busy and difficult environment. An enthusiastic and well organised person proficient in bringing high standards of retail customer service. Have the ability to manage high workload successfully by employing excellent multitasking and prioritisation skills. Quick to establish good working relationships with colleagues and customers and quick to learn new skills.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
Work history
Customer Service Associates
Zara
10.2024 - 06.2025
- Provided exceptional customer service and addressing product inquiries
- Assisted in resolving customer issues and complaints in a professional and timely manner
- Maintained up-to-date knowledge of Zara's product offerings and current fashion trends
- Contributed to creating a welcoming in-store environment to enhance customer experience
- Supported the store team with merchandising and maintaining a well-organised sales floor
Customer Assistant
JD
05.2022 - 09.2024
- Checked incoming orders and organised new stock
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Organised racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
Waitress
Wagamama
04.2023 - 07.2024
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Demonstrated full knowledge of all menu items, contents and preparation methods to provide suggestions based on customer preference.
- Greeted new customers, answered initial questions and took drink orders.
- Cross trained on food preparation with kitchen chef, trained as line chef.
Warehouse Operator
BULK
10.2019 - 04.2022
- The role requires to pick and pack the products based on daily orders
- Meet specifics of customer orders in a timely manner
- Operates various pieces of equipment such as using the pump truck
- Loading pallets in the van and wrapping the pallets when needed
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organised and properly stocked.
- Maintained accurate inventory records to provide data for use in audit and completion of order requests
- Checked packages and merchandise for damage and notified vendors.
- Loaded, unloaded and moved material to and from storage and production areas.
Education
High School Diploma - GCSE's
Patcham High School
BTEC - Personal Finance and Business Subsidiary, Business Studies Subsidiary Diploma, Informatics Subsidiary Diploma
Lewes Sussex Downs College
Skills
- Team work and Collaboration
- Warehouse functions
- Sale expertise
- Customer Service and Communication
- Stocking and replenishing
- Attention to detail
- Problem solving and analytical skill
Custom
References available on request.
Timeline
Customer Service Associates
Zara
10.2024 - 06.2025
Waitress
Wagamama
04.2023 - 07.2024
Customer Assistant
JD
05.2022 - 09.2024
Warehouse Operator
BULK
10.2019 - 04.2022
BTEC - Personal Finance and Business Subsidiary, Business Studies Subsidiary Diploma, Informatics Subsidiary Diploma
Lewes Sussex Downs College
High School Diploma - GCSE's
Patcham High School
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